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microSUPPORT for vB4
Version: 4.6.0, by MaryTheG(r)eek MaryTheG(r)eek is offline
Developer Last Online: Mar 2012 Show Printable Version Email this Page
Category: Major Additions - Version: 4.0.2 Rating:
Released: 12-12-2009 Last Update: 03-30-2010 Installs: 177
DB Changes Uses Plugins Auto-Templates
Additional Files Translations Is in Beta Stage  
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  #152  
Old 01-07-2010, 04:16 PM
zbahadir's Avatar
zbahadir zbahadir is offline
 
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Submit New Ticket custom fields can be added to the section?

Example Custom Fieds
product name =
ftp user =
ftp pass =
..... = ...

bla bla...
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  #153  
Old 01-07-2010, 05:02 PM
MaryTheG(r)eek MaryTheG(r)eek is offline
 
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Quote:
Originally Posted by zbahadir View Post
Submit New Ticket custom fields can be added to the section?

Example Custom Fieds
product name =
ftp user =
ftp pass =
..... = ...

bla bla...
This is not a standard feature even in commercial scripts. That's why I kept it out to include it in a PRO version, that soon I'll have ready. Don't you think that is fair to get some money from my work? Current version, I do believe, that has 90% of the features that a normal support script needs.

Maria
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  #154  
Old 01-07-2010, 06:38 PM
jervin32189 jervin32189 is offline
 
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Thank you Maria. I love the new version even better than the old version. Everything looks A-OK. Thank you for your dedication in this product.
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  #155  
Old 01-07-2010, 08:43 PM
taffy056 taffy056 is offline
 
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I have installed this back on to test, and I am still getting an internal server error, its on when the user who submits the ticket replies, there is no attachment in the reply, and I have cmod the attachment file to 777, another thing is, I have renamed the HelpDesk to Forum Help, and it hasn't changed the name in the navbar, also the Technician link is showing for users despite 'Is Technician Team?' is set to no.

Sorry maria if its a lot, but I can only give the feedback that I am having at the moment, I like the way you have changed things around though, thanks for sharing
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  #156  
Old 01-08-2010, 03:41 AM
MaryTheG(r)eek MaryTheG(r)eek is offline
 
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Quote:
Originally Posted by taffy056 View Post
I have installed this back on to test, and I am still getting an internal server error, its on when the user who submits the ticket replies, there is no attachment in the reply, and I have cmod the attachment file to 777, another thing is, I have renamed the HelpDesk to Forum Help, and it hasn't changed the name in the navbar, also the Technician link is showing for users despite 'Is Technician Team?' is set to no.

Sorry maria if its a lot, but I can only give the feedback that I am having at the moment, I like the way you have changed things around though, thanks for sharing
For NavBar you need to change the GLOBAL phrase microsupport_support.
For the Internal Server Error, sorry, I've do idea what can be wrong.
I'll check for the menu Technicians.

Maria
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  #157  
Old 01-08-2010, 05:36 PM
KozmoK KozmoK is offline
 
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I upgraded and now I cant see any tickets, just FAQ.
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  #158  
Old 01-08-2010, 05:45 PM
MaryTheG(r)eek MaryTheG(r)eek is offline
 
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Quote:
Originally Posted by KozmoK View Post
I upgraded and now I cant see any tickets, just FAQ.
Have you setup usergroup permissions? (even for Admins).

Maria
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  #159  
Old 01-08-2010, 05:49 PM
taffy056 taffy056 is offline
 
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Quote:
Originally Posted by MicroHellas View Post
For NavBar you need to change the GLOBAL phrase microsupport_support.
For the Internal Server Error, sorry, I've do idea what can be wrong.
I'll check for the menu Technicians.

Maria
On your other version, you could change the name of the hack on the navbar by altering the name in the admincp.

As for internal server error, I have no idea either, I am not a coder so don't even know where to start, so i am sorry will have to uninstall again, I don't think I will ever be able to use otherwise excellent script if you don't know what the problem is either.

thanks for your help, I will continue using some of your other contributions
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  #160  
Old 01-08-2010, 06:35 PM
KozmoK KozmoK is offline
 
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Yes, it was working on previous version.

Quote:
Originally Posted by MicroHellas View Post
Have you setup usergroup permissions? (even for Admins).

Maria
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  #161  
Old 01-08-2010, 07:20 PM
Alex@Mk3OC Alex@Mk3OC is offline
 
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All seems to be working fine, thanks
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