Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Jase2]

Originally Posted by KURTZ

Jason/Paul, when the final release is planned?

At this moment in time, we do not know. We will however make an announcement at paulsonny.com when we predict to release a 'stable', gold release.

[Jase2]

Originally Posted by futureye

PHP Code:

Database error in vBulletin 3.7.0 Release Candidate 3:

Invalid SQL:
SELECT * FROM helpcenter_ticket WHERE ticketstatus=1;

MySQL Error   : Unknown column 'ticketstatus' in 'where clause'
Error Number  : 1054
Date          : Monday, April 21st 2008 @ 11:42:32 AM
Script        : http://www.surcity.net/forums/Muap/helpcenter_admin.php?do=openticketmanage
Referrer      : http://www.surcity.net/forums/admincp/index.php?do=nav
MySQL Version : 4.1.22-standard- 


I'm afraid this isn't much help too me. What are the steps to reproduce this error?

[macc]

Just one question more .. why is message box for guest users so small? can we make this message box biger ? that is relplay message box - guest user

will attach picture

reg

macc

[JVSP]

When viewing the ticket reply window in IE I notice that the reply window is not fully open. In firefox it is fine.





Edit:::: didnt even see that someone just posted the same question..hehe

[Jase2]

Hi Macc,

It definitely isn't that small on our dev board. Do you have ads down FORUMHOME? Is your forums width shortened in anyway?

[macc]

no adds in forumhome ...and can just say that in firefox is ok (just what fxlr8 wrote before...)mean message box.. but in IE is so small!

edit: have IE 7 and windows vista SP1

regards

macc

[Jase2]

Please provide me a link to your HelpCenter installation.

[SuperDave71]

Hey Guys..

I created a test ticket and I was never notified that there was a ticket.

I set the admin to email and PM. Am I doing something wrong? I just want to make sure it's not on my end. I so love this mod!

Thanks Guys!

-Dave

[macc]

you can visit link www.belaplay.com/vb/libar


and like guest you can replay and see ...

installation link? what you mean with that? you can come and use admin account ... you know password and username!

reg

macc

[Jase2]

Originally Posted by SuperDave71

Hey Guys..


I created a test ticket and I was never notified that there was a ticket.


I set the admin to email and PM. Am I doing something wrong? I just want to make sure it's not on my end. I so love this mod!


Thanks Guys!



-Dave

I'm pretty sure Paul fixed that. He may have not, however. I'll have a word with him.