Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Jase2]

Thank you very much, Dave. It's the comments like that, that put a smile on my face!

[PaulSonny]

Update

Just to let everyone know, I have just released Beta 4. We have predicted this to be the final Beta, although it is not set in stone.

Thanks, Paul.

[PoetJA-1975]

Wow! I've been following this thread - getting a little excited ((blush))
Great work YAWL - I'm looking forward to installing this

Jacquii.

[ZomgStuff]

Do you guys mind if I edit this modification a bit on my board? I shall keep it to myself and not distribute it.

[SuperDave71]

I certainly appreciate your hard work. I just had a quick question.

On the notification options, Where are those set? ( Meaning Who to notify ) If it isn't available yet, just say the word. I don't mean to be a bother.

Thanks in advance!

-Dave

[Jase2]

Originally Posted by ZomgStuff

Do you guys mind if I edit this modification a bit on my board? I shall keep it to myself and not distribute it.

You are free to modify the code. However, we cannot support modified code. Once HelpCenter lite goes 'stable', we will open a hacks/mods forum -- where members can post their modfications for HelpCenter.

[Jase2]

Originally Posted by SuperDave71

I certainly appreciate your hard work. I just had a quick question.

On the notification options, Where are those set? ( Meaning Who to notify ) If it isn't available yet, just say the word. I don't mean to be a bother.


Thanks in advance!


-Dave

That is for the admin. The paid version will have a notification system for users; similar to vBulletin's.

[macc]

Hello!

just one questions .. should i update helcenter hack or not, because it shows me that is update possible?

just overwrite files or unistall first if i need or can update?(mean conflict with another hack before)
regards and thanks again

macc

[KURTZ]

Jason/Paul, when the final release is planned?

[futureye]

PHP Code:

Database error in vBulletin 3.7.0 Release Candidate 3:

Invalid SQL:
SELECT * FROM helpcenter_ticket WHERE ticketstatus=1;

MySQL Error   : Unknown column 'ticketstatus' in 'where clause'
Error Number  : 1054
Date          : Monday, April 21st 2008 @ 11:42:32 AM
Script        : http://www.surcity.net/forums/Muap/helpcenter_admin.php?do=openticketmanage
Referrer      : http://www.surcity.net/forums/admincp/index.php?do=nav
MySQL Version : 4.1.22-standard-