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  #131  
Old 01-05-2004, 03:53 PM
Pond Pond is offline
 
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I was just fixing to upload the new version and I sent my IP in last week. Never heard nothing back but I understand. Y'all people over at V Bulletin get your board back up first. No sense in having a bunch of stuff if you ain't got a wagon to haul it in.
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  #132  
Old 01-05-2004, 05:37 PM
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Steve Machol Steve Machol is offline
 
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Quote:
Originally Posted by [Rom2]Bungee
Understood,

But why have you still not sent out an email to all registered users explaining the situation? Surely that could be done quickly enough?
There are some security issues with sending out an email like this. Frankly our attacker is undoubtedly on this list, as are his cohorts, and this would alert him to the workaround. And once he knows about it the entire system is at risk. That's all I can say about this.
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  #133  
Old 01-05-2004, 06:26 PM
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neocorteqz neocorteqz is offline
 
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Quote:
Originally Posted by Steve Machol
There are some security issues with sending out an email like this. Frankly our attacker is undoubtedly on this list, as are his cohorts, and this would alert him to the workaround. And once he knows about it the entire system is at risk. That's all I can say about this.
Makes sense.

Yeah kinda sucks, but I appreciate what Jelsoft did to keep themselves up.


Small question, If (s)he is indeed a license holder, than what is stopping him/her from emailing for said workaround?
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  #134  
Old 01-05-2004, 06:29 PM
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Steve Machol Steve Machol is offline
 
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Nothing at all. However it's in everyone's best interest to delay him knowing about this option for as long as possible.
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  #135  
Old 01-06-2004, 12:40 AM
Zlaxzzor Zlaxzzor is offline
 
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Great support, I recieved my answer in just some minutes.
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  #136  
Old 01-06-2004, 09:20 PM
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Alien Alien is offline
 
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Been waiting for 24 hours and still no access after e-mailing them. <cry>
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  #137  
Old 01-06-2004, 09:54 PM
Mike11212 Mike11212 is offline
 
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It took me 2 emails.
Make sure you includ customer code and the email assosiated with it.
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  #138  
Old 01-06-2004, 11:05 PM
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Steve Machol Steve Machol is offline
 
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Quote:
Originally Posted by Alien
Been waiting for 24 hours and still no access after e-mailing them. <cry>
There are no unanswered tickets in the support system and the current average response time is 27 minutes. Did you get an automated response with a ticket number? If so, what's the number? If not, then either we never received your email or you didn't get the response. If you are using AOL you might want to check your spam folder.
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  #139  
Old 01-07-2004, 09:56 AM
gorman gorman is offline
 
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I just wish to state that the service is incredibly quick in granting access once you request it. I was really pleasantly surprised. Hats off to vBulletin staff!
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  #140  
Old 01-07-2004, 10:28 AM
TheGreatOne TheGreatOne is offline
 
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i sent them 3 emails now first telling them i cant access the site thn telling my ip address its been ova 24 hours so i sent them another email

i'm yet not a vb customer but i want to purchase the license n i cant without bein able to get on to the site...
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