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vBSupport v2.0.0 Beta 2 · **Released**: 08-09-2005

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com

v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff

Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.

PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.

New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!

Template Edits:

A) Template 'navbar':

Find:

Code:

		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

Add Below:

Code:

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

Code:

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->

C) Template 'postbit':

Find:

Code:

			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>

Add Above

Code:

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->

ENJOY!!

-CMX

jluerken · #**112** 10-05-2005, 04:54 PM

CMX, many thanks for the answer.

One more question.

Is there a list of the used phrases available?
I want to have the user section in english and german.
The admin part can stay in english.

Now I need to know if there is any hard coded phrases in v0.9 in the user front end and which phrases do I all have to translate?

eMike · #**113** 10-05-2005, 05:37 PM

Upgraded to 0.9 and still missing the posticon image in the ticket list.

Is there any file / template I can edit to remove it completely or add a permanent default posticon?

mtha · #**114** 10-05-2005, 09:00 PM

Code:

Database error in vBulletin 3.5.0:

Invalid SQL:
INSERT INTO pm (pmid, pmtextid, userid, folderid, messageread) VALUES (0, 67818, , 0, 0);

MySQL Error  : You have an error in your SQL syntax.  Check the manual that corresponds to your MySQL server version for the right syntax to use near ' 0, 0)' at line 1
Error Number : 1064

For category doesnt have $categoryadmin => ERROR

mtha · #**115** 10-05-2005, 09:54 PM

For category doesnt have $categoryadmin => ERROR[/QUOTE]

fix:

in VBSupport.php

Look for

PHP Code:


			
                    // get the category info
                    if ($category = $db->query_first("
                        SELECT *
                        FROM " . TABLE_PREFIX . "ticketcategory
                        WHERE categoryid = " . $vbulletin->GPC['categoryid'] . "
                    "))

REPLACE WITH

PHP Code:


			
                    // get the category info
                    $category = $db->query_first("
                        SELECT categoryadmins
                        FROM " . TABLE_PREFIX . "ticketcategory
                        WHERE categoryid = " . $vbulletin->GPC['categoryid'] . "
                    ");
                    if (!empty($category['categoryadmins']))
                    {

mtha · #**116** 10-05-2005, 10:06 PM

Quote:

Originally Posted by eMike

Upgraded to 0.9 and still missing the posticon image in the ticket list.

Is there any file / template I can edit to remove it completely or add a permanent default posticon?

support_ticketlistbit

look for

HTML Code:

	<if condition="$show['messageicon']">
		<td class="alt1"><img src="$ticket[iconpath]" alt="$ticket[icontitle]" border="0" /></td>
	</if>

replace with

HTML Code:

	<if condition="$show['messageicon']">
		<td class="alt1">
			<if condition="$ticket[iconpath]"><img src="$ticket[iconpath]" alt="$ticket[icontitle]" border="0" /></if>
		</td>
	</if>

mtha · #**117** 10-05-2005, 10:50 PM

Quote:

mtha: If you want to change the postbit, edit the postbit_ticket to your liking.

Wow, too far from the rest

You should have named it support_postbit or support_postbit_ticket or something like that

Quote:

Originally Posted by mtha

- Category's moderator(s).

Display ticket lists
Display Assigntech person in ticket list (if none, says unassigned)

Admin Support

- Search ticket by ticketid

optional: browse tickets by category, just like in the forum/post relationship

- User can change type of subscription on his ticket
- Admin can edit ticket (with permission allow editting on)

add to the list:

- Display CatID before editing category name

Code:

	<td>[$category[categoryid]] <input type="hidden" name="category[$category[categoryid]]" value="$category[categoryid]"><input type="text" name="categoryname[$category[categoryid]]" value="$category[categoryname]" size=50></td>

- newticket in predefined category
could be "vBSupport.php?do=newticket&catid=xxx" it will select the catid by default, or only display that specific catid

- Search ticket by ticketid, postuserid, open status (open or closed)

mtha · #**118** 10-05-2005, 11:36 PM

Question:

When you create or edit a category, there're options for

Allowed Usergroups
Allowed Technician Usergroups

What is the function of these usergroups?

Xplorer4x4 · #**119** 10-06-2005, 12:25 AM

Whene ever I open the drop down menu for ticket catagoreys, the catgoreys do not show up. Only the user IDs asigned to those catgories do.

Xplorer4x4 · #**120** 10-06-2005, 12:28 AM

Quote:

Originally Posted by mtha

Question:

When you create or edit a category, there're options for

Allowed Usergroups
Allowed Technician Usergroups

What is the function of these usergroups?

Allowed Usergroups are the groups allowed to post tickets.

Allowed Technician Usergroups are the groups that can assign tickets and so forth I believe.

CMX_CMGSCCC · #**121** 10-06-2005, 12:38 AM

Quote:

Originally Posted by mtha

Question:

When you create or edit a category, there're options for

Allowed Usergroups
Allowed Technician Usergroups

What is the function of these usergroups?

Allowed Usergroups mean that those usergroups can create a new ticket in that category. (This is so your admins can create tickets in a specified category that normal users cant create. Like how do we handle X user inside a category named 'Problem Users', etc..)

Allowed Technician Usergroup is the usergroups that are allowed to be assigned to the ticket in that category.

-CMX

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.05053 seconds Memory Usage 2,346KB Queries Executed 26 (?)
More Information
Template Usage: (1)SHOWTHREAD (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (1)ad_showthread_beforeqr (7)bbcode_code (2)bbcode_html (2)bbcode_php (5)bbcode_quote (1)footer (1)forumjump (1)forumrules (1)gobutton (1)header (1)headinclude (1)modsystem_post (1)navbar (6)navbar_link (120)option (1)pagenav (1)pagenav_curpage (4)pagenav_pagelink (2)pagenav_pagelinkrel (11)post_thanks_box (11)post_thanks_button (1)post_thanks_javascript (1)post_thanks_navbar_search (11)post_thanks_postbit_info (10)postbit (11)postbit_onlinestatus (11)postbit_wrapper (1)spacer_close (1)spacer_open (1)tagbit_wrapper Phrase Groups Available: global inlinemod postbit posting reputationlevel showthread	Included Files: ./showthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/functions_bigthree.php ./includes/class_postbit.php ./includes/class_bbcode.php ./includes/functions_reputation.php ./includes/functions_post_thanks.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete showthread_start showthread_getinfo forumjump showthread_post_start showthread_query_postids showthread_query bbcode_fetch_tags bbcode_create showthread_postbit_create postbit_factory postbit_display_start post_thanks_function_post_thanks_off_start post_thanks_function_post_thanks_off_end post_thanks_function_fetch_thanks_start post_thanks_function_fetch_thanks_end post_thanks_function_thanked_already_start post_thanks_function_thanked_already_end fetch_musername postbit_imicons bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete postbit_display_complete post_thanks_function_can_thank_this_post_start pagenav_page pagenav_complete tag_fetchbit_complete forumrules navbits navbits_complete showthread_complete
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