Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[PaulSonny]

From that screenshot it looks as though you are trying to make the title bold and the title field is not set to accept text formatting.

Thanks, Paul.

[macc]

that is problem ...that comes automaticly <b> and notice name "novi sadrzaji libra"... i did not do anything ... just come up in title box? can you explane how to delete tickets?


reg

macc

edit: now guest have possibility make tickets and full premisions ... just try... please..

macc

[PaulSonny]

ok I will look into that.

With regards to deleting a ticket, if you have set the usergroup permissions correctly then when you view a ticket, under the Ticket Options menu, select Delete Ticket.

Thanks, Paul.

[macc]

i set all premisions to yes ... for guests and admins ... you can use my another admin nik - bosss and will write pass on evo chat ... please ...

reg

macc

[Jase2]

Mac, you need to set the permissions in your ACP:

ACP --> Usergroups --> Usergroup Manager --> Your usergroup (GO) --> HelpCenter Usergroup Permissions

If that doesn't work, try re-uploading all files (overwriting the ones on your sever already) and re-importing the product. Just uninstall the product you have in, before re-importing.

If it's still the same, then you may have a conflicting hack/mod. Therefore, I would like you to disable the plugin/hook system, and see if the problem persists. Edit config.php and add this line right under <?php

define('DISABLE_HOOKS', true);

Do you still have the same problem?

[Jase2]

Hi Mac,

I see you have this hack installed: https://vborg.vbsupport.ru/showthrea...ht=SmnLikQuick

There is a compatibility issue, and we are working to fix this.

Thank you for your patience.

[macc]

yes from this hack comes in title box name of notice with bold codes ... and i can not see delete options in helpcenter ...


regards

macc

[futureye]

I use it in my 3-7 RC2
but it didn't show me the option of departments

[King Kovifor]

Originally Posted by Jase2

Hi Mac,

I see you have this hack installed: https://vborg.vbsupport.ru/showthrea...ht=SmnLikQuick

There is a compatibility issue, and we are working to fix this.

Thank you for your patience.

What does the hack do that conflicts with this mod? I might be able to help fix it in the next release.

[macc]

that is some conflict..because i get in title box for helpcenter - bolded name of one of names in notices from another hack ... and can not delete tickets ...come not up in menu -delete !


reg

macc

www.belaplay.com/vb/libar