HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[Mechanical Mind]

I have the original version 1.0.0, what do I need to do to upgrade?

(You might want to add this information to the first post)

[WhSox21]

What version MySQL are you running?

[WhSox21]

Originally Posted by Mechanical Mind

I have the original version 1.0.0, what do I need to do to upgrade?

(You might want to add this information to the first post)

I thought I said it somewhere but all you do is run the install file and overwrite the new helpdesk.php file.

[rjordan]

Just a quick note on the installer, steps 5 and 6 of new install run together. Still functions, just cosmetic.

[WhSox21]

Originally Posted by rjordan

Just a quick note on the installer, steps 5 and 6 of new install run together. Still functions, just cosmetic.

Not sure what you mean by that exactly?

[rjordan]

When you run helpdesk_install.php, it looks like this:

Step 1: Adds phrases
Step 2: Creates new templates
Step 3: Adds settings
Step 4: Database Queries
Step 5: Template EditsStep 6: Other Actions

Click here to begin the installation process -->

Notice steps 5 and six run together. Again, just cosmetic.

[WhSox21]

Oh ok... I'll fix it and update it with next version.

[rjordan]

I searched through all of the posts and could not find the answer to this question (I hope I did not miss it!)...

For those of us who have 30+ user groups (Unusual, maybe, but it allows me to manage user groups easier. Really!), how to we easily find the usergroup IDs that go the groups? Maybe that would be a future feature request to have the checkbox options like you have when editing a user in AdminCP...

[WhSox21]

Originally Posted by rjordan

I searched through all of the posts and could not find the answer to this question (I hope I did not miss it!)...

For those of us who have 30+ user groups (Unusual, maybe, but it allows me to manage user groups easier. Really!), how to we easily find the usergroup IDs that go the groups? Maybe that would be a future feature request to have the checkbox options like you have when editing a user in AdminCP...

I'm not sure what exactly you're asking for?

[ChrisBaktis]

Originally Posted by WhSox21

What version MySQL are you running?

3.23.56

[WhSox21]

Would it be possible for you to upgrade MySQL? If not I could probably get you a script that would work by tomorrow.

[ChrisBaktis]

Originally Posted by WhSox21

Would it be possible for you to upgrade MySQL? If not I could probably get you a script that would work by tomorrow.

Unfortunatly I go through a hosting company so I would not be able to upgrade that.

[WhSox21]

Originally Posted by ChrisBaktis

Unfortunatly I go through a hosting company so I would not be able to upgrade that.

That's alright, I really don't think that's the problem anyways. I'll look into it a bit more.

[ChrisBaktis]

great - hack look great and Im looking forward to using it.

[Mechanical Mind]

Originally Posted by WhSox21

What version MySQL are you running?

That's a good question. I'll find out and then update this post.