Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[PaulSonny]

Thats what I like to here GoTTi, although we would appreciate it if you could please post any features requests or bug reports at PaulSonny, makes it easier for us to manage.

Thanks, Paul.

[GoTTi]

aww its easier for us as vb.org users to post problems with mods here. damn it

[GoTTi]

problem i see. when i post a reply to a ticket created as admin, i am getting wrap codes from the quick reply...

<P>closing ticket</P>

looks like that in the message.

please add in your readme file that the user needs to set usergroup permissions for using the help center per usergroup.

idea:

when logged in as admin, and we goto the main helpcenter.php page, we can see some tables/information if there are new tickets or ones being worked on, instead of having to click on Closed/Open tickets, it will auto be displayed to us on that page and inside the admincp pages

ok i am making some post on your bug tracker page

[Jase2]

Originally Posted by GoTTi

problem i see. when i post a reply to a ticket created as admin, i am getting wrap codes from the quick reply...

<P>closing ticket</P>

looks like that in the message.

I cannot reproduce that. Please could you attach a screenshot?

Originally Posted by GoTTi

please add in your readme file that the user needs to set usergroup permissions for using the help center per usergroup.

I'll add that in now.

Originally Posted by GoTTi

when logged in as admin, and we goto the main helpcenter.php page, we can see some tables/information if there are new tickets or ones being worked on, instead of having to click on Closed/Open tickets, it will auto be displayed to us on that page and inside the admincp pages

Don't see the point in that. You only need to click either "Open Tickets" or "Closed Tickets" -- it really isn't that hard.

[GoTTi]

ya but u know how lazy us admins area we want everything as simple as possible, and the less clicks, the better.

[SuperDave71]

Thanks for all your had work. I just updated a fresh install and I am STILL getting the "Social Groups" in the title field by default when I create (add) a ticket.

I know you can find the issue. I appreciate this mod and hope we can get this resolved soon.

Take care and thanks again,

Dave

[Jase2]

Hi SuperDave,

I cannot reproduce that. Did you uninstall the previous product, before importing the new one?

[djlotus]

Thanks for all your hard work on this Mod. This hack will be a great add to my board. No longer do I need to answer quesions posted all over my board, I can use this feature. Many thanks for this, and future releases. I look forward to installing tomorrow, and helping to test for you.

INSTALLED

[JVSP]

Thanks for the great mod.

Also as for that Bisco wing kid, thanks for cleaning up the thread of his posts.....he does the same thing on vbulletin.com

[Jase2]

Thanks guys. The quicker you guys report bugs; the quicker we can release a 'stable' (gold) version. Please do check our bug tracker here before posting any bugs. It would be better if you could report bugs in our bug tracker, too.