Your e-mail needs to match the same e-mail registered under the vbulletin license... If an associate who you work for owns the license, ask him to add your e-mail to the license (in the vbulletin member's area) to gain access to these features.
You need to go to www.vbulletin.com/members in order to update your license. Tony said you are showing up as licensed so I don't think you have much to worry about.