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Old 07-22-2015, 09:25 AM
ade2910 ade2910 is offline
 
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Default help on install
installing the latest version of vb 5.1.8 get to here

Status: Processing XML, Step 4 of 20

and everything just sits there any idea where i am going wrong
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Old 07-22-2015, 09:37 AM
ForceHSS ForceHSS is offline
 
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try a refresh
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Old 07-22-2015, 09:38 AM
ade2910 ade2910 is offline
 
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tried that as i saw in another post
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Old 07-22-2015, 09:39 AM
ForceHSS ForceHSS is offline
 
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Put in a support ticket see if they can help but they might just say the same
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Old 07-22-2015, 09:43 AM
ade2910 ade2910 is offline
 
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how long should that bit take so i know not to refresh before that time
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Old 07-22-2015, 03:41 PM
ForceHSS ForceHSS is offline
 
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Depends how many tickets before yours, but once you make it don't reply any more to it as it moves it in the queue
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Old 07-23-2015, 07:44 PM
notrious notrious is offline
 
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Try deleting everything off server and download and upload a new package ....

Try reinstalling after that ...
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Old 07-24-2015, 06:07 AM
ade2910 ade2910 is offline
 
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tried that 3 times have put countless tickets in as i ordered and paid for the install early last week no one ever replies i am not best pleased only reason i am trying to install is i getting fed up with waiting
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Old 07-24-2015, 06:11 AM
ForceHSS ForceHSS is offline
 
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If you paid for an install they do it right away once you have given them all the info to login with like FTP site url, etc. etc. If you have not given them this yet, then this is why it has not been installed as they are waiting for you
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Old 07-24-2015, 06:19 AM
ade2910 ade2910 is offline
 
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i given them all the info and they asked me one question i have been emailing them every day since and no one replies this has been going on since 18th Jul 2015 05:02pm
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