Avatars and attachments not showing up

[CaptainAwesome]

I seem to be getting broken image links for avatars and attachments.

I did hire someone who said i didn't have GD installed. I gave them access to my cpanel but they said they couldn't install it with the login i gave them.

I contacted the host, who said i did have GD installed. I asked for their opinion as to why the images were not showing up and they suggested "the most likely being old versions of your site software or a mismatch in required versions of the GD library for your software."

The details of the GD i have is attached. Is it the right version?

I am currently running 4.2.2 patch level 1.
php 5.4.8
Server Type Linux
Web Server Apache (cgi-fcgi)

Any suggestions?

[CaptainAwesome]

And just to add, all this was working at one point.

[HM666]

Maybe upgrade to the latest version of GD its apparently 2.1.0. Your host might do that for you for free, some do some don't.

[CaptainAwesome]

Is there any reason the current version wouldn't work?

[HM666]

Originally Posted by CaptainAwesome

Is there any reason the current version wouldn't work?

There is no telling. Have they recently updated PHP or some other software on your hosting server? Sometimes an upgrade pf PHP will do funky things.

[ForceHSS]

Whoever you hired does not seem to have a clue

[HM666]

Originally Posted by ForceHSS

Whoever you hired does not seem to have a clue

LOL yeah was thinking the same thing but just thought I'd leave it out there. I think he figured that out by now

[Lynne]

Your GD should be fine.

Did you make sure to add this line to your config.php file under the <?php line:

PHP Code:

define('SKIP_DS_ERRORS', true); 


See if that helps.

If not, then when you try to add an avatar, are you getting an error message? Is there something in your error_logs (if you don't know where they are, ask your host) at that same time?

[CaptainAwesome]

I opened up the config file, and the first line is the <?php part.

Am i suppose to put that under that? I've posted a screen shot of what i am seeing when i open the file.

So should it look like:

<?php
define('SKIP_DS_ERRORS', true);
/*=========================================*\
|| ##################################### ||
|| # vBulletin 4.2.2 Patch Level 1



I did finally hear back from the person who is suppose to work on it and when i told them about what the host said, their response was:

This is an odd issue, because VB doesn?t see GD yet, as they show GD is installed, but I have never seen an issue where GD was installed and VB didn?t cough on it.

I'm throwing that out there in case it helps identify the problem.

[CaptainAwesome]

Originally Posted by HM666

Maybe upgrade to the latest version of GD its apparently 2.1.0. Your host might do that for you for free, some do some don't.

I contacted the host and they said they can't do it because its a shared server. They also mentioned no updates to the software had been done recently.