[urgent] suspend board because spam

[anakayam.us]

hello,
my board now was suspend.
i dont know why,my host said : im overload sent message max 500/1hour.

im sure 100% im not spam / send email for all users in my board.

email :

Catchalls: 4 (warning)


WARNING: Catchall enabled for tasmania: babykruffy.com: *: zhazha (disabled)
WARNING: Catchall enabled for tasmania: juiceshare.anakayam.us: *: zhazha (disabled)
WARNING: Catchall enabled for tasmania: babykruffy.anakayam.us: *: zhazha (disabled)
WARNING: Catchall enabled for tasmania: juiceshare.com: *: zhazha (disabled)


Hi,


An account under your control was recently found to be sending out emails at a rate faster than 500 messages/hour,


Note: If you have a catchall enabled as well as boxtrapper, this could account for your enormous mail volume. Each spam message that arrives in your mailbox generates a second wasteful message to verify the original spam. If you intend to use boxtrapper, you MUST disable your catchall. Catchall service is no longer being offered, and only remains in place for our legacy customers. In situations like this, we may opt to disable your catchall to prevent further mail floods, if that is the cause of the spam or high mail volume.


Mail Log Parsed from 2008-04-13 04:02:49 to 2008-04-14 09:37:35
===========================
User sent approximately 11871 messages
A small sample follows.
-- top 5 entries --


2008-04-13 04:05:10 1Jky98-0001g1-Jb zhazha T="Welcome to anakayam.us - House Of Chick's!" for vils_august31st@hotmail.com
2008-04-13 04:13:34 1JkyHF-0002dK-Vl zhazha T="Welcome to anakayam.us - House Of Chick's!" for muscular_enough@yahoo.com
2008-04-13 04:23:13 1JkyQb-00027o-5o zhazha T="anakayam.us - House Of Chick's Contact Us Form - Site Feedback" for anakayam.us@gmail.com
2008-04-13 04:27:57 1JkyVB-0003xN-0L zhazha T="Your login details for anakayam.us - House Of Chick's" for peter_lapartie@yahoo.com
2008-04-13 04:41:44 1JkyiV-0005ay-Vj zhazha T="Welcome to anakayam.us - House Of Chick's!" for vidz2k@yahoo.com


-- last 5 entries --


2008-04-14 09:21:41 1JlPYz-0006ty-Rs zhazha T="Your login details for anakayam.us - House Of Chick's" for koesgk@cbn.net.id
2008-04-14 09:34:50 1JlPli-0000eo-9l zhazha T="Your login details for anakayam.us - House Of Chick's" for karyodumadi@telkom.net
2008-04-14 09:35:05 1JlPlw-0000iF-OT zhazha T="Your new password for anakayam.us - House Of Chick's" for koesgk@cbn.net.id
2008-04-14 09:35:10 1JlPm2-0000jI-1f zhazha T="Your login details for anakayam.us - House Of Chick's" for raditk@yahoo.com
2008-04-14 09:36:24 1JlPnE-0000xB-7S zhazha T="Welcome to anakayam.us - House Of Chick's!" for arha98@yahoo.com
===========================


Average hourly mail volume for the referenced account/domain/mailbox:


Hour Volume
===== ======


01-02 9415 ..................................................

how to fixed this ?

[UncoderMom]

Been there done that! LOL

You need to turn off all your email notifications. I would say if you have to send out that many emails to switch to a vds that has no email restrictions.

[anakayam.us]

just turn off email notifications,its can be okay mam?

[UncoderMom]

Yes.. there is a query you can run to turn off all email notifications. Best to set to "subscribe with no email notification. Turn off letting users email. Turn of email for pms, birthdays etc.

You need to tell host gator that you are going to disable email. Thats only a temp fix though. Email is an important part of site growth. You should upgrade your server.

First.. get host gator to turn you back on with your promise to turn off email notifications.

[SEOvB]

They make a suggestion right in the email

If you intend to use boxtrapper, you MUST disable your catchall. Catchall service is no longer being offered, and only remains in place for our legacy customers. In situations like this, we may opt to disable your catchall to prevent further mail floods, if that is the cause of the spam or high mail volume.

Are you using catchall?

[anakayam.us]

Originally Posted by UncoderMom

Yes.. there is a query you can run to turn off all email notifications. Best to set to "subscribe with no email notification. Turn off letting users email. Turn of email for pms, birthdays etc.

You need to tell host gator that you are going to disable email. Thats only a temp fix though. Email is an important part of site growth. You should upgrade your server.

First.. get host gator to turn you back on with your promise to turn off email notifications.

i said like that mam,but now i must wait my site online again.
Hmmm,by the way,if im just turn on email for pm,thats a wrong choice.
because its for "inactive user reminder"
how about user cant online again via board ?

between thanks for ur help mam,

--------------- Added [DATE]1208189573[/DATE] at [TIME]1208189573[/TIME] ---------------

Originally Posted by FRDS

They make a suggestion right in the email



Are you using catchall?

what's catchall ?
im sorry i dont know about that

[UncoderMom]

Originally Posted by FRDS

They make a suggestion right in the email



Are you using catchall?

LOL that I know nothing about but I did just come back to tell him to ask specifically which script was outputting the emails. Make sure hes not hacked.

--------------- Added [DATE]1208189710[/DATE] at [TIME]1208189710[/TIME] ---------------

Originally Posted by anakayam.us

i said like that mam,but now i must wait my site online again.
Hmmm,by the way,if im just turn on email for pm,thats a wrong choice.
because its for "inactive user reminder"
how about user cant online again via board ?

between thanks for ur help mam,

--------------- Added [DATE]1208189573[/DATE] at [TIME]1208189573[/TIME] ---------------



what's catchall ?
im sorry i dont know about that

How many members do you have> Inactive user reminder could send out a lot. but I doubt more then 500 an hour.

I'd be concerned if you dont have catchall installed but thats what they are warning you about.

[anakayam.us]

Originally Posted by UncoderMom

LOL that I know nothing about but I did just come back to tell him to ask specifically which script was outputting the emails. Make sure hes not hacked.

--------------- Added [DATE]1208189710[/DATE] at [TIME]1208189710[/TIME] ---------------



How many members do you have> Inactive user reminder could send out a lot. but I doubt more then 500 an hour.

I'd be concerned if you dont have catchall installed but thats what they are warning you about.

dont take a look my board mam ?
now my site online again.

sorry im not understand about catchall,its called a product or a plugin?

[UncoderMom]

What else do you have installed on your hosting account? besides vb?

--------------- Added [DATE]1208191985[/DATE] at [TIME]1208191985[/TIME] ---------------

I dont know anything about catchall.. wiki says its some sort of email bounce protection/forwarder.

Could be playing badly with inactive users.

[ssslippy]

Catchall is when something is sent to your domain but not a real email it goes to the catchall.