Users and service request forum

[harmor19]

I'm tired of users asking for service but they don't explain what they want done. They write "PM me for more info". Take this thread for example. There should be a rule that states that anyone making a request has to write out what work they'd like done.

[HMBeaty]

Yeah, I saw that one too. So I didn't even PM the user. Stuff like that pisses me off too

[Paul M]

If people don't explain what they want then no one will respond, so it's in their own interests to do it - Like most people - I simply used to ignore any such requests.

We are not likely to make it a rule as all that will do is create more work policing it.

[Marco van Herwaarden]

We already advice members to do so, see announcement in Service Request forum: https://vborg.vbsupport.ru/announcement.php?f=30&a=31

WHAT YOU SHOULD INCLUDE WHEN MAKING A SERVICE REQUEST

The more details you offer the better chances of getting a response.

• Budget - If it's a large project add your budget. Your'e only wasting your time if you don't
• Mockups[2] - Provide mockups of how you envision your project ... the more mockups you provide the better the estimate. In some cases, it will lower the estimate. For example, a programmer could be thinking something more complex when you want something simple. NOTE: A mockup can be done on your favorite HTML editor, graphic editor, or pencil and paper. It doesn't matter ... the goal is to give the programmer something to visualize so that they can base their estimate on what you want NOT on what they think you want.
• Expect to pay a deposit of at least 50% down. Only when the "Trust Factor" exists should you consider paying 100% upfront.
• Provide a full description, goals, bulleted list of features, examples, mockups, and screenshots of what you are requesting. Everything should be written down ... there should be no question as to what it is that you want.
• Get everything in writing ... The best option is to have all communications via email or a "customer help desk w/email capabilities". This will provide all parties a copy of past and present communications.
• Do NOT include the time that YOU think the project can be completed in. For example, I have seen statements in the following manner .. "it will take an experienced programmer 30 minutes top". If you do something like this you will most likely be ignored by the best of programmers.

[RedTyger]

I am of the opinion that someone who posts a service request like that is probably more trouble to work for than it's worth. Generally. Probably. Well more trouble to work for than someone who communicates professionally anyway.