Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[jerx]

Originally Posted by Bosco Wong

Erm What the Feature Not Working And What the featured On this Updates Someone Tell Me Pls????

Hey, what' s wrong with you? Can' t you read? I know English is not your native tongue, but I am sure you have understood that everyone told you to stop spamming in this thread. It is freaking annoying. This is beta software and you should not use it on a live site. Therefore there is no need to rush things, especially not by posting every 3 minutes, private messaging other users and even contacting the developer on msn! This is just rude of you.

I have never ever ignored any user on any site till now, but I am about to use it to stop seeing your annoying posts.

You can see the latest version of this mod here:
http://www.paulsonny.com/forum/helpcenter.php

There you can test drive the mod and see what features the mod has. If you find any bugs on the development demo, you can post them in this thread, so that they can be fixed.

I advise you not to install this mod on your site yet. There seem to be too many bugs and you make the impression of being too inexperienced to handle it. Let more experienced users bug test on their own sites until this mod is classified as stable.

[Jase2]

As the desciption says, this is beta software. Unfortunately it will be buggy. However, we working as fast as we can to fix the bugs. Were releasing beta 3 later this evening, which fixes a lot of bugs reported, and some new features -- such as the WYSIWYG editor. Please remember, we cannot add every feature, since there will be a paid version, with more features.

On the dev board, we haven't run into any problems with beta 3 -- however, as you and I both know, bugs can just popup. I suggest you all wait for beta 3 later this evening.

[Jase2]

Originally Posted by ZomgStuff

This is extremely buggy...


You need to force a title, because at this point you can create a ticket without one.
You should display what departtment a ticket is under "unresolved tickets"
Make unresolved tickets and resolved tickets viewable to the public so you don't have a bunch of duplicates.

Were working to fix that

[mat64]

This looks very interesting, I will be interested in watching this grow .

[youradhere4222]

I wish a moderator would do something about Bosco - it's getting beyond ridiculous.

[DarkSorrowz]

Is beta 3 coming out this evening, because I mean its nearly 7pm.... Im pretty sure its this evening.

[Jase2]

DarkSorrowz, it has now been decided that it will be released tomorrow. There are just a few more things we need to do. However, I have no doubt that you're going to like beta 3

[Jase2]

Bosco, read my post above. I said it has been decided to be released tomorrow. It seems you are just posting for posts sake.

[DarkSorrowz]

Atleast release a beta 2.5, You don't know how bad I need this thing to work.. Come on!

[John3971]

DarkSorrowz they can´t just release a beta 2.5 because we have worked on beta 3 and it will be released today and its just a beta and should not be used on live sites.