HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.
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If you have any feature requests please make them known at PaulSonny.
* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.
Installation Instructions
[] Upload all the files from the Upload folder. [] Import product-helpcenter.xml via the AdminCP. [] Set Permissions for each usergroup via the AdminCP for HelpCenter. [] Set Departments up via the AdminCP for HelpCenter.
Footnotes
Please report all bugs, feature requests and comments here.
Version History:
Version 1.00 Beta 1:
Initial version for vBulletin 3.7.
Version 1.00 Beta 2:
Bug Fixes.
Version 1.00 Beta 3:
Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...
Version 1.00 Beta 4:
Added Some extra Admin Features.
Fixed some bugs.
Other small features added.
Version 1.00 Beta 4 Security Fix
Cross Site Request Forgery (CSRF) Fixed.
Version 1.00 Beta 5:
Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.
Version 1.00 Beta 6:
Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.
Version 1.00 Release Candidate 1:
Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.
Version 1.00:
Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.
Version 1.01:
Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.
Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.
You will get an email when a new version is released.
Thanks, PaulSonny & The Development Team.
Show Your Support
This modification may not be copied, reproduced or published elsewhere without author's permission.
For 50$ you can buy the pro version. It's at forumcoding.com
Why waste your money? The developer doesnt want to know you once he has pocketed the $50. I am about to write off as a bad experience which is unfortunate.
Why waste your money? The developer doesnt want to know you once he has pocketed the $50. I am about to write off as a bad experience which is unfortunate.
5 days response time for a paid hack may be slow, but based upon the information provided, I find your post an overstatement. Unless I am missing something.
I'm having a problem setting the size of the 'Ticket Reply' box... The box is set very small and i cannot find the correct bit in the templates to set the size..
PS - HelpCenter Details »»
!
About Developer
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DB Changes 
No support by the author.
06-06-2009, 05:31 AM
