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PS - HelpCenter
Version: 1.01, by PaulSonny PaulSonny is offline
Developer Last Online: Apr 2014 Show Printable Version Email this Page
Category: Add-On Releases - Version: 3.7.x Rating:
Released: 04-15-2008 Last Update: 06-08-2008 Installs: 570
DB Changes Uses Plugins Auto-Templates
Additional Files  
No support by the author.

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #762  
Old 02-03-2009, 06:15 PM
nhlchuck nhlchuck is offline
 
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fixed, nevermind
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  #763  
Old 02-24-2009, 03:11 AM
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columbusgeek columbusgeek is offline
 
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His site is down and showing directories. Why is a good and reasonably priced help center so hard to find.
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  #764  
Old 02-24-2009, 03:16 AM
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Hasann Hasann is offline
 
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Quote:
Originally Posted by columbusgeek View Post
His site is down and showing directories. Why is a good and reasonably priced help center so hard to find.
Hi columbusgeek
His site moved to www.forumcoding.com you can find there his pro version of helpcenter product.

kind regards
Hasann
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  #765  
Old 03-18-2009, 03:41 AM
Nadavy Nadavy is offline
 
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It would be interesting if we could be able the name of the thread that is posted when a new ticket is made.
Right now it is
[departmentname] Ticket Name
That'd be cool if we could edit it to inform us who submitted the ticket. Great mod otherwise
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  #766  
Old 03-21-2009, 05:39 PM
dmknights dmknights is offline
 
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How can i add my own text below the "Powered By HelpCenter" copyright thats at the bottom?

EDIT: Never mind. I worked it out
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  #767  
Old 03-24-2009, 07:23 PM
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Welshy2008 Welshy2008 is offline
 
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Hi,

Has this been tested on 3.8.1 PL2 Please?
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  #768  
Old 03-24-2009, 07:29 PM
MultiSync77F MultiSync77F is offline
 
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I just downloaded it but I would like to know if it works on the newest release of vB as well, before I install it and mess something up.

I'll mark it installed after I find out if it works or not.
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  #769  
Old 03-24-2009, 07:42 PM
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Trevor Hannant Trevor Hannant is offline
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Working on 2 of my boards which run 3.8.1PL1
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  #770  
Old 03-24-2009, 07:47 PM
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Welshy2008 Welshy2008 is offline
 
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Thank You Trevster.
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  #771  
Old 03-25-2009, 02:08 AM
MultiSync77F MultiSync77F is offline
 
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I downloaded I thought was the newest version but the ACP is telling me that I have version 1.00 and 1.01 is the newest. I guess there is another update some place?

Also, is there a way to prevent someone from making a public ticket? I want all tickets to only be visible by support staff.
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