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HelpDesk v1.63 Details »»
HelpDesk v1.63
Version: 1.63, by WhSox21 WhSox21 is offline
Developer Last Online: Apr 2014 Show Printable Version Email this Page

Version: 3.0.7 Rating:
Released: 02-26-2005 Last Update: 04-29-2005 Installs: 230
DB Changes
 
No support by the author.

Feature Request...
If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features
  • No File Edits!
  • Ability to turn the HelpDesk off.
  • Ability to turn the New Ticket option off.
  • Automated Response to users when tickets are submitted by email or private message.
  • Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
  • Departments / Ticket Categories.
  • Limit usergroups to handle certain department tickets.
  • Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
  • New Tickets since last visit to forums.
  • New Replies since last visit to forums.
  • Unresolved / Resolved Tickets.
  • WYSIWYG Editor for replies.
No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #712  
Old 04-14-2008, 10:31 AM
Lionel Lionel is offline
 
Join Date: Dec 2001
Location: Delray Beach, Florida
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I am almost done developing a script with support, troubleshooting, knowledge base, manuals making, articles, links etc ...
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  #713  
Old 04-14-2008, 11:12 PM
Shawn Yue Shawn Yue is offline
 
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Location: Hong Kong
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Bosco Send Pm To Me About The Hack
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  #714  
Old 04-15-2008, 06:59 PM
thunder_sti thunder_sti is offline
 
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Bump, anything for vb3.6.x.

Intrested in this.
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  #715  
Old 04-16-2008, 02:58 AM
Shawn Yue Shawn Yue is offline
 
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Bosco Got A Working One In 3.6.8x And 3.7.0 To the Stable Version

Thank You Bosco For Sending Me
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  #716  
Old 04-16-2008, 04:32 AM
Boosted Panda Boosted Panda is offline
 
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I would love it as well!!!
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  #717  
Old 04-16-2008, 01:32 PM
thunder_sti thunder_sti is offline
 
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Quote:
Originally Posted by Shawn Yue View Post
Bosco Send Pm To Me About The Hack
Thank You Much !!!
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  #718  
Old 04-16-2008, 02:17 PM
Jase2 Jase2 is offline
 
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Got an help center in production. Will work with 3.7, too.

We also have a vbcart. And awe may update the image resizer mod by spleasure, to work with the albums ect. as well as take future requests. Waiting on approval from spleasure.

www.paulsonny.com
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  #719  
Old 04-16-2008, 02:21 PM
Lionel Lionel is offline
 
Join Date: Dec 2001
Location: Delray Beach, Florida
Posts: 3,277
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Quote:
Originally Posted by Jase2 View Post
Got an help center in production. Will work with 3.7, too.

We also have a vbcart. And awe may update the image resizer mod by spleasure, to work with the albums ect. as well as take future requests. Waiting on approval from spleasure.

www.paulsonny.com
hehehe I also got a vbcart and a vbhelp almost done
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  #720  
Old 09-21-2008, 05:10 PM
leonnix leonnix is offline
 
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Posts: 14
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I'd like to know if it works with 3.7.3 . if not, is there any other support ticket systems hack that I can find ?
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