Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[onehost]

a VB mod should close this thread. VB.org hacks are supposed to be free? This hack is free-but limited unless you buy the "pro" so the hack really is not free...if any hack has limits, then its not free, your just here to peddle your hack, even though you do not bring it up, that is really what you are doing, and I thought i was going to have a heart attack when i saw your pricing, are you serious, $75 for non-branding, thats almost the cost of a leased vbulletin...j/c

[Jacob B]

Originally Posted by onehost

a VB mod should close this thread. VB.org hacks are supposed to be free? This hack is free-but limited unless you buy the "pro" so the hack really is not free...if any hack has limits, then its not free, your just here to peddle your hack, even though you do not bring it up, that is really what you are doing, and I thought i was going to have a heart attack when i saw your pricing, are you serious, $75 for non-branding, thats almost the cost of a leased vbulletin...j/c

He's not 'peddling' his hacks on here. Paul has taken the time out to produce a ticket support system to use on your site free of charge. Show some appreciation and respect, mate.

If you don't want to buy the Pro version, then don't. Nobody's forcing you to sit there and pick up your credit card or what have you and purchase it. I would be doing the same thing - it takes alot of keep forums up and running financially. How about you work on a Pro support system and then you'll have earned the right to sit here and judge someone else's product.

[Black Tiger]

if any hack has limits, then its not free,

Well I know a couple more which work that way and I don't agree with you.
If it works for free, but with a bit less options then a pro version, the limited version is still for free.

However, this product is still not 100% ok cause there are mean bugs (see Inciarco's comments on that).
And ofcourse the coder can't expect that people buy the pro version when the free version isn't even working correct.
I'm thankfull for this hack, but I'll wait until things are fixed before I install it.

[PoetJA-1975]

Originally Posted by onehost

a VB mod should close this thread. VB.org hacks are supposed to be free? This hack is free-but limited unless you buy the "pro" so the hack really is not free...if any hack has limits, then its not free, your just here to peddle your hack, even though you do not bring it up, that is really what you are doing, and I thought i was going to have a heart attack when i saw your pricing, are you serious, $75 for non-branding, thats almost the cost of a leased vbulletin...j/c

Don't use it then.

There are many modifications (lite versions) made available to vBulletin.org Members - PAUL didn't have to share the modification at all... Instead of griping - simply don't use it. But if you look at the pages and pages and pages of commentary in this thread, it's obvious that there are more than a few Members who appreciates PAUL's effort regardless of whether there's a paid version

Jacquii.

[ikickass]

Alright, for this how would I make the forum so each time a member clicks it, it's empty. So that only that members topics can be seen by them and no one else. (Besides ADMIN/MOD/SUPER MOD) I want something like that but, I don't know how I would do that.

[computer1]

I have install this nowe and I can se that to my admincp
but I are that some funktions when some one has created ticket so the admin recived enny messages so whe can se the ticket ??

Nice work

[BANDiT600]

Hi Paul. Please, explain for me one more time, what is the difference between "Can open ticket" and "Can open any ticket"???

[Jacob B]

"Can Open Ticket" means that user can open any ticket that he/she has submitted.

"Can Open Any Ticket" is alot like an Admin/Mod feature. User's with direct permissions can open any ticket, even if they are not the author.

[TsirhCitna]

Originally Posted by PaulSonny

Currently only 1 template is cached. I will cache the rest for the next release.

Thanks, Paul.

There are still uncached templates: hcenter_message, hcenter_ticketopen, userfield_select_option, hcenter_ticketlist2

[Jacob B]

Originally Posted by TsirhCitna

There are still uncached templates: hcenter_message, hcenter_ticketopen, userfield_select_option, hcenter_ticketlist2

HelpCenter (Lite) is being recoded and designed for the next release. Please be patient.