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HelpDesk v1.63 Details »»
HelpDesk v1.63
Version: 1.63, by WhSox21 WhSox21 is offline
Developer Last Online: Apr 2014 Show Printable Version Email this Page

Version: 3.0.7 Rating:
Released: 02-26-2005 Last Update: 04-29-2005 Installs: 230
DB Changes
 
No support by the author.

Feature Request...
If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features
  • No File Edits!
  • Ability to turn the HelpDesk off.
  • Ability to turn the New Ticket option off.
  • Automated Response to users when tickets are submitted by email or private message.
  • Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
  • Departments / Ticket Categories.
  • Limit usergroups to handle certain department tickets.
  • Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
  • New Tickets since last visit to forums.
  • New Replies since last visit to forums.
  • Unresolved / Resolved Tickets.
  • WYSIWYG Editor for replies.
No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #692  
Old 02-29-2008, 07:14 AM
Shawn Yue Shawn Yue is offline
 
Join Date: Jan 2008
Location: Hong Kong
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How To Install I Dun SEE ANY Installl????
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  #693  
Old 03-06-2008, 06:23 AM
sv1cec sv1cec is offline
 
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Location: Athens, Greece
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Sorry for not having the time to go through all 47 pages of discussion, but I have a question here.

What is the actual use of Departments? I mean I can't understand what it is used for. I understand you associate a user group with a department, but what does this mean? Is the department responsible for answering the tickets? Or is the department a designation of which usergroup the ticket was issued from?

Any clarification will be greatly appreciated, as this hack can help us solve some computer-related questions we receive.

Also, I do not see any permissions for which user group can reply to a ticket. I would like to set up my helpdesk, so that some user groups can submit tickets, and some other groups can answer them. How can I do it?

Thanks for your time.
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  #694  
Old 03-10-2008, 07:45 AM
Shawn Yue Shawn Yue is offline
 
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I Cant See Any Install Buttom How To Install Help Desk???
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  #695  
Old 03-10-2008, 08:45 AM
sv1cec sv1cec is offline
 
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Default

Well, never mind my previous post, I downloaded and installed this hack, after I modified it to suit our site needs. I found several good points in this hack, but also several things I found problematic, one of which ended me sending a PM to all my members. So I guess, I should click on Install.
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  #696  
Old 03-10-2008, 02:02 PM
Shawn Yue Shawn Yue is offline
 
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How To Install This Hack I Dun See Any Install
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  #697  
Old 03-18-2008, 01:16 AM
flasher33 flasher33 is offline
 
Join Date: Oct 2006
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I get this error when installing
Quote:
Fatal error: Call to a member function on a non-object in /home/pclink4/public_html/vb/admincp/helpdesk_install.php on line 66
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  #698  
Old 03-18-2008, 01:27 AM
Shawn Yue Shawn Yue is offline
 
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Me Also
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  #699  
Old 03-19-2008, 07:34 AM
Shawn Yue Shawn Yue is offline
 
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Ok Member As the Developer Say It is Upgrading To 3.7 So It Will not Work On 3.5 And 3.6.8 AnyMore How I Wish It Work on 3.6.8....
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  #700  
Old 03-21-2008, 12:05 AM
mblb mblb is offline
 
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Location: Sydney
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I get the following error message when trying to install!

Fatal error: Call to a member function query() on a non-object in /home/*******/public_html/forums/admincp/helpdesk_install.php on line 66
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  #701  
Old 03-25-2008, 02:48 PM
velias's Avatar
velias velias is offline
 
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me too!!!!

Fatal error: Call to a member function query() on a non-object in /home/******/public_html/forum/admincp/helpdesk_install.php on line 66

I used vBulletin 3.6.8 patch level 2
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