vBSupport v2.0.0 Beta 2

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff


Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:

		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

Add Below:

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->

C) Template 'postbit':

Find:

			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>

Add Above

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->

ENJOY!!

-CMX

[InTheBox]

Originally Posted by LewisAinslie

Does this work? I keep getting Error when trying to access the view thread

http://community.gamerjuice.co.uk/vb...ewthread&tid=3

Thats the error

I am assuming you are trying this as an unregistered user as that is how I am seeing it following the link above.

The "Guest" access is a bit broken (at least in my opinion) it is possible to get it somewhat working however it doesnt work correctly.

To activate Guest access make sure the vbSupport Unregistered Access setting under ACP->vbSupport-> Manage settings is set to "No" (this is a bug that was pointed out elsewhere in the thread) you also need to set the appropriate vbSupport permissions for the group as well. Note: There is quite a few permission problems / checks with the current code in regards to Guest access. At least with 3.6.7

[RedGTiVR6]

without reading through the 39 pages of this thread...
does this work on 3.6.8?
I cannot find a demo of this anywhere, just screen shots.
The big red bold text at the top of the mod bothers me a bit...is it safe to install now? Has anyone run into any issues?

[RedGTiVR6]

Fresh install on 3.6.8.

Go to manage categories and there are two errors (the same error shows up twice) on this page:

Warning: Invalid argument supplied for foreach() in /admincp/vbsupport.php on line 40

What does this mean?

EDIT: This post has the solution:

Originally Posted by sinisterpain

You did not do the other edit below that post which is edit for vbsupport.php in the admincp folder. See post https://vborg.vbsupport.ru/showpost....&postcount=478.
Also in the main vbsupport.php (one not in admincp folder)I forgot another edit I think

Find :

// unserialize the datastore
$vbulletin->vbs_category = unserialize($vbulletin->vbs_category);
$vbulletin->vbs_admin = unserialize($vbulletin->vbs_admin);

// check if the user is an admin
$show['useradmin'] = false;
if (vbsupport_can_moderate('canadminsupport'))
{

Change too:

// unserialize the datastore
$vbulletin->datastore->do_db_fetch("'vbs_category'");
$vbulletin->vbs_category = unserialize($vbulletin->vbs_category);
$vbulletin->datastore->do_db_fetch("'vbs_admin'");
$vbulletin->vbs_admin = unserialize($vbulletin->vbs_admin);

// check if the user is an admin
$show['useradmin'] = false;
if (vbsupport_can_moderate('canadminsupport'))
{

also for pms to work:
find in vbsupport.php:

 // build the $emailids
 
    $pmids = explode(',', $vbulletin->vbs_category["$categoryid"]['adminpmusers']);
    $emailids = explode(',', $vbulletin->vbs_category["$categoryid"]['adminemailusers']);

    // check for email notifications
    if (is_array($emailids) && is_array($pmids))
    {
      // process add admins

      foreach($vbulletin->vbs_admin AS $userid => $user)
      {

Change too:

 // build the $emailids
    $vbulletin->datastore->do_db_fetch("'vbs_category'");
    $pmids = explode(',', $vbulletin->vbs_category["$categoryid"]['adminpmusers']);
    $emailids = explode(',', $vbulletin->vbs_category["$categoryid"]['adminemailusers']);

    // check for email notifications
    if (is_array($emailids) && is_array($pmids))
    {
      // process add admins
      $vbulletin->datastore->do_db_fetch("'vbs_admin'");
      foreach($vbulletin->vbs_admin AS $userid => $user)
      {

Quaterbore posted a phrase add which must be done for pms regards to a support ticket being deleted by another admin and then clicking on the link in the PM that was sent by that ticket will cause an error since no phrase exists to handle this particular case.

[RedGTiVR6]

Originally Posted by snobird1211

got it working but am now facing a problem

You did not specify a Category for your Thread. You are required to enter a Category.

there is no option to choose a caotogorey and when u enter the message it says that im using 3.6.4 and have done all extra edits u have mentioned

What was your solution for this? I'm running into the same problem.

Nevermind: Post 500 contained the fixed code.

Now, I really need attachments to work as this is critical for our use. Every bug report needs to have a log.txt file with it....

[yoyoyoyo]

Ok - this is really weird - I uploaded the files to my server, imported the product, and then refreshed the ACP before doing the template edits, and found no vbSupport CP nav listed - I double-checked that all of the files went to the right folder, especially that the cpnav_vbsupport.xml went to "/public_html/forum/includes/xml" but it is see it is still not there.



I am running 3.6.8 - any ideas?

[WarLion]

go to your plugins and product and enable the product is disable by default

[yahoooh]

pm not work , i did the fix codes but not work
when the ticket close , the quick reply show and work even the ticket is closed
attachement is not wrok

vb:3.6.8
php:5.2.4

[Iskib]

So any word on a full port to 3.6.8 with all features working ?

[Lionel]

I managed to get attachments to display, but I am having a hard time with editpost (when greater than post id#1)

I am also having a hard time with permissions. I thought of disabling editpost but it goes thru

[dodgeuk19]

nm,

sorted it

thanks

dodge