Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[CloneVince]

I have updated HelpCenter today, but when anyone post a new ticket or add a reply, I have a blank page, but the the ticket or the reply is added.

Perhaps a bug ?

[PaulSonny]

Originally Posted by choccyclaire

I'm having major css issues. Where in what files are you pulling off what css options?
I've determined that it's grabbing my table border background which is black, but making it a large thick line which I don't like. How I can edit your layout?

I have checked the templates and a few things are not calling the default vBulletin CSS, a custom template I had a while ago but no longer have, because I use the default vBulletin style on my site it hasnt made too much difference.

I will go through each template and revert to default vBulletin CSS values.

Originally Posted by Terrie

I downloaded and upgraded to the most current package a little bit
ago, i made sure i allowed overwrite and my version is still saying
Powered By HelpCenter Version 1.0 Release Candidate 1

Do you have original templates or have you edited them, if you have edited them then this is why, you may/will have to revert.

Originally Posted by CloneVince

I have updated HelpCenter today, but when anyone post a new ticket or add a reply, I have a blank page, but the the ticket or the reply is added.

Perhaps a bug ?

I have not seen this previously and I have tested and it works on my installation. Is it just a blank white page and you get re-directed, or do you get a blank white page and just stay there? Just this will help me narrow it down.

Thanks, Paul.

[TheSupportForum]

this new verison is still reporting as 1.oo but updated version says 1.0.1 ? on version checker 1.64

[Terrie]

Originally Posted by PaulSonny

Do you have original templates or have you edited them, if you have edited them then this is why, you may/will have to revert.

I have edited them, i will revert them. Everything else works fine for me.
Thanks for this mod and i look foward to the paid version when it's ready

[CloneVince]

Originally Posted by PaulSonny

I have not seen this previously and I have tested and it works on my installation. Is it just a blank white page and you get re-directed, or do you get a blank white page and just stay there? Just this will help me narrow it down.
Thanks, Paul.

It is just a blank white page and no redirect

I hope that can help you

[wolfstream]

Try to help someone out and they kick you in the ass. Oh well, I tried.

[ZomgStuff]

Do admins get an email/PM when a new ticket is created?

[Jase2]

Originally Posted by wolfstream

I downloaded this this morning, had it installed, and thought the very same thing to myself. This isn't something that's needed in a "paid" version, this is something that's needed in a "released" version, something public.

So, I made the necessary changes, and being the generous guy I am (heh), here's the addon.

The addon will only work with the current version of helpcenter, because it actually requires the helpcenter.php file to be replaced. Code is commented as well as could be expected.

Nice hack! We were thinking of including it in the lite version, however, the lite version was only ever made to show the "main" functions of HelpCenter. Also, in the foreseeable future, we are looking at adding hooks ect.

Note: We cannot support nor be held responsible for problems that may arise when installing hacks. You will need to ask the hack author.

[BigDog56]

Thank you very much!

[scan-pa]

How can I add reCaptcha to all guest / unreged users to access helpcenter when they submit a ticket?

I had over 150+ spam help tickets this morning by unreged / guest Users.

Thanks,