Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.7 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.
[] If you choose not to use Automatic Template edit options, full instructions are included in the README file.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.01

Admin File Fixed.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Jase2]

We do not know when the pro version will be ready. It will be ready when it's ready.

Some of the features already are: Attachments, Subscriptions, sensitive data field, ect ect.

TheInsaneManiac, some nice suggestions. However, this will also probably be into the paid version.

We will have updates every now and again, where you can also renew access to the members area to get the latest version ect.

[PoetJA-1975]

I think for the lite version though - there should definitely be the option to make tickets viewable by all usergroups - just my opinion - It'd be a nice option to have - but definitely there will be others, as well as myself who will be looking into getting the professional version of the HelpCenter once it's made available - but yeah... Definitely the viewable by all usergroups option should be added.

Thanx again for the brilliant share and good luck with the project

Jacquii.

[PoetJA-1975]

WONDERFUL - It's awesome to see the HelpCenter mod out of the graveyard!
Excellent work GUYS - I'll be looking forward to fixed download!
Congrats!

Jacquii.

[PaulSonny]

Updated the package.

Uninstall & Reinstall.

Thanks, Paul.

[PoetJA-1975]

Great! looks good PAUL!
As an FYI though - there's a query for an uncached template for hcenter_message

Thanx for the sharing though and congrats on getting the HelpCenter back online.

Jacquii.

EDITED:
ERG! Each time I create a new Department - it shows as closed and can't be seen online. Even when I edit the department to make it open - it still remains closed! Help! ERG!

[PaulSonny]

Sorry about that.

The 3.7 HelpCenter has the updated fix to the above problem. Use that download to update and I will update this when I get home.

Thanks, Paul.

[chick]

This is a great product and very useful. Using 3.6.8 p2 and testing it I get the following 2 errors in all browers. Hoping to fix this and use this product live. Thanks

[edytwinky]

Very cool mod. I will anxiously await the final version.

[tschai]

My quest just maybe over after all: great work!

Just wat I was looking for: a working version!

[PaulSonny]

chick uninstall and reinstall and make sure you set the Departments to Open.

Thanks everyone else for kind comments.

Thanks, Paul.