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PS - HelpCenter
Version: 1.01, by PaulSonny PaulSonny is offline
Developer Last Online: Apr 2014 Show Printable Version Email this Page
Category: Add-On Releases - Version: 3.7.x Rating:
Released: 04-15-2008 Last Update: 06-08-2008 Installs: 570
DB Changes Uses Plugins Auto-Templates
Additional Files  
No support by the author.

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #442  
Old 05-19-2008, 10:57 AM
HobaZ HobaZ is offline
 
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fine i added it and it appear but it made the navbar not normal
here's my navbar temp just tell me where to add the helpcenter code

Code:
my navbar was here
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  #443  
Old 05-19-2008, 11:01 AM
PaulSonny PaulSonny is offline
 
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Yeah as I thought, it seems you have your navbar buttons in another template. Can you paste your Header template instead please.

Thanks, Paul.
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  #444  
Old 05-19-2008, 11:06 AM
HobaZ HobaZ is offline
 
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thanks for the fast reply
here we are
Code:
<!-- set below for skin width-->

<table width="98%" border="0" align="center" cellpadding="0" cellspacing="0">
<tr>
<td width="100%" align="left" valign="top">
<!-- begin graphite header / logo is controlled via #logo in main CSS file -->
<div id="brd_outer">
<div id="brd_in">
<div id="hdr"><div id="logo"></div></div>


<!-- nav buttons bar -->
<div align="center">
<div id="nav_back">
	<table cellpadding="0" cellspacing="0" border="0" width="50%" align="center">
	<tr>
			<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

	<td class="h_nav"><a href="$vboptions[forumhome].php?$session[sessionurl]">Home</a></td>	
	<!-- Load Blog Link-->
<if condition="$vbulletin->products['vbblog']">
								<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<td class="h_nav"><a href="blog.php$session[sessionurl_q]">$vbphrase[blogs]</a></td>

</if>
<!-- End Blog Link-->
	
	
		<if condition="$show['member']">
		<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>
			<td align="center" class="h_nav"><a href="usercp.php$session[sessionurl_q]">$vbphrase[user_cp]</a></td>
		<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

				</if>
		<if condition="$show['registerbutton']">
								<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

			<td class="h_nav"><a href="register.php$session[sessionurl_q]" rel="nofollow">$vbphrase[register]</a></td>
					<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

		</if>
		<td class="h_nav"><a href="faq.php$session[sessionurl_q]" accesskey="5">$vbphrase[faq]</a></td>
				<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>
				
<if condition="$vboptions['enablememberlist']">
		<td class="h_nav"><a href="memberlist.php$session[sessionurl_q]">$vbphrase[members_list]</a></td>
				<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>
				</if>

		<td class="h_nav"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>
				<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

		<if condition="$show['popups']">		
			<if condition="$show['searchbuttons']">
				<if condition="$show['member']">
				<td class="h_nav"><a href="search.php?$session[sessionurl]do=getnew" accesskey="2">$vbphrase[new_posts_nav]</a></td>
						<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

				<else />
				<td class="h_nav"><a href="search.php?$session[sessionurl]do=getdaily" accesskey="2">$vbphrase[todays_posts]</a></td>
						<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

				</if>
				<td id="navbar_search" class="h_nav"><a href="search.php$session[sessionurl_q]" accesskey="4" rel="nofollow">$vbphrase[search]</a> <if condition="$show['quicksearch']"><script type="text/javascript"> vbmenu_register("navbar_search"); </script></if></td>
					<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

			</if>
			<if condition="$show['member']">
				<td id="usercptools" class="h_nav"><a href="$show[nojs_link]#usercptools" accesskey="3">$vbphrase[quick_links] </a> <script type="text/javascript"> vbmenu_register("usercptools"); </script></td>		
					<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

			</if>
		<else />		
			<if condition="$show['searchbuttons']">
				<td class="h_nav"><a href="search.php$session[sessionurl_q]" accesskey="4">$vbphrase[search]</a></td>
				<if condition="$show['member']">
				<td class="h_nav"><a href="search.php?$session[sessionurl]do=getnew" accesskey="2">$vbphrase[new_posts_nav]</a></td>
				<else />
				<td class="h_nav"><a href="search.php?$session[sessionurl]do=getdaily" accesskey="2">$vbphrase[todays_posts]</a></td>
				</if>
			</if>
			<td class="h_nav"><a href="forumdisplay.php?$session[sessionurl]do=markread" rel="nofollow">$vbphrase[mark_forums_read]</a></td>
			<if condition="$show['member']">			
				<td class="h_nav"><a href="#" onclick="window.open('misc.php?$session[sessionurl]do=buddylist&amp;focus=1','buddylist','statusbar=no,menubar=no,toolbar=no,scrollbars=yes,resizable=yes,width=250,height=300'); return false;">$vbphrase[open_buddy_list]</a></td>			
			</if>			
		</if>
		<if condition="$show['member']">
			<td class="h_nav"><a href="login.php?$session[sessionurl]do=logout&amp;logouthash=$bbuserinfo[logouthash]" onclick="return log_out('$vbphrase[sure_you_want_to_log_out]')">$vbphrase[log_out]</a></td>
			<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

	</if>
	</tr>
	</table>
</div>
<!-- / nav buttons bar -->



</div>
<div id="nav_btm"></div>
<div id="nav_shadow"></div>
<!-- content table -->
<table bgcolor="#121212" width="100%" cellpadding="0" cellspacing="0" border="0">
<tr>
<td>

$spacer_open

$_phpinclude_output

$ad_location[ad_header_end]
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  #445  
Old 05-19-2008, 11:14 AM
PaulSonny PaulSonny is offline
 
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Location: Middlesbrough, UK
Posts: 433
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Try this for me please, replace the entire header template with this below:

Thanks, Paul.

Code:
<!-- set below for skin width-->

<table width="98%" border="0" align="center" cellpadding="0" cellspacing="0">
<tr>
<td width="100%" align="left" valign="top">
<!-- begin graphite header / logo is controlled via #logo in main CSS file -->
<div id="brd_outer">
<div id="brd_in">
<div id="hdr"><div id="logo"></div></div>


<!-- nav buttons bar -->
<div align="center">
<div id="nav_back">
	<table cellpadding="0" cellspacing="0" border="0" width="50%" align="center">
	<tr>
			<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

	<td class="h_nav"><a href="$vboptions[forumhome].php?$session[sessionurl]">Home</a></td>	
	<!-- Load Blog Link-->
<if condition="$vbulletin->products['vbblog']">
								<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

<td class="h_nav"><a href="blog.php$session[sessionurl_q]">$vbphrase[blogs]</a></td>

</if>
<!-- End Blog Link-->
	
	
		<if condition="$show['member']">
		<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>
			<td align="center" class="h_nav"><a href="usercp.php$session[sessionurl_q]">$vbphrase[user_cp]</a></td>
		<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

				</if>
		<if condition="$show['registerbutton']">
								<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

			<td class="h_nav"><a href="register.php$session[sessionurl_q]" rel="nofollow">$vbphrase[register]</a></td>
					<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

		</if>
		<td class="h_nav"><a href="helpcenter.php$session[sessionurl_q]">$vbphrase[helpcenter]</a></td>
		<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>
		<td class="h_nav"><a href="faq.php$session[sessionurl_q]" accesskey="5">$vbphrase[faq]</a></td>
				<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>
				
<if condition="$vboptions['enablememberlist']">
		<td class="h_nav"><a href="memberlist.php$session[sessionurl_q]">$vbphrase[members_list]</a></td>
				<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>
				</if>

		<td class="h_nav"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>
				<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

		<if condition="$show['popups']">		
			<if condition="$show['searchbuttons']">
				<if condition="$show['member']">
				<td class="h_nav"><a href="search.php?$session[sessionurl]do=getnew" accesskey="2">$vbphrase[new_posts_nav]</a></td>
						<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

				<else />
				<td class="h_nav"><a href="search.php?$session[sessionurl]do=getdaily" accesskey="2">$vbphrase[todays_posts]</a></td>
						<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

				</if>
				<td id="navbar_search" class="h_nav"><a href="search.php$session[sessionurl_q]" accesskey="4" rel="nofollow">$vbphrase[search]</a> <if condition="$show['quicksearch']"><script type="text/javascript"> vbmenu_register("navbar_search"); </script></if></td>
					<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

			</if>
			<if condition="$show['member']">
				<td id="usercptools" class="h_nav"><a href="$show[nojs_link]#usercptools" accesskey="3">$vbphrase[quick_links] </a> <script type="text/javascript"> vbmenu_register("usercptools"); </script></td>		
					<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

			</if>
		<else />		
			<if condition="$show['searchbuttons']">
				<td class="h_nav"><a href="search.php$session[sessionurl_q]" accesskey="4">$vbphrase[search]</a></td>
				<if condition="$show['member']">
				<td class="h_nav"><a href="search.php?$session[sessionurl]do=getnew" accesskey="2">$vbphrase[new_posts_nav]</a></td>
				<else />
				<td class="h_nav"><a href="search.php?$session[sessionurl]do=getdaily" accesskey="2">$vbphrase[todays_posts]</a></td>
				</if>
			</if>
			<td class="h_nav"><a href="forumdisplay.php?$session[sessionurl]do=markread" rel="nofollow">$vbphrase[mark_forums_read]</a></td>
			<if condition="$show['member']">			
				<td class="h_nav"><a href="#" onclick="window.open('misc.php?$session[sessionurl]do=buddylist&amp;focus=1','buddylist','statusbar=no,menubar=no,toolbar=no,scrollbars=yes,resizable=yes,width=250,height=300'); return false;">$vbphrase[open_buddy_list]</a></td>			
			</if>			
		</if>
		<if condition="$show['member']">
			<td class="h_nav"><a href="login.php?$session[sessionurl]do=logout&amp;logouthash=$bbuserinfo[logouthash]" onclick="return log_out('$vbphrase[sure_you_want_to_log_out]')">$vbphrase[log_out]</a></td>
			<td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

	</if>
	</tr>
	</table>
</div>
<!-- / nav buttons bar -->



</div>
<div id="nav_btm"></div>
<div id="nav_shadow"></div>
<!-- content table -->
<table bgcolor="#121212" width="100%" cellpadding="0" cellspacing="0" border="0">
<tr>
<td>

$spacer_open

$_phpinclude_output

$ad_location[ad_header_end]
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  #446  
Old 05-19-2008, 11:18 AM
HobaZ HobaZ is offline
 
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Wowow installed , thanks alot for ur support clicked installed xxx
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  #447  
Old 05-19-2008, 03:29 PM
PaulSonny PaulSonny is offline
 
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HelpCenter Gold has arrived!

I have made HelpCenter Gold because there has been no bug reports for over a week. I have fixed some very minor issues with the code, like confirmation screens and a new usergroup permission "Can View HelpCenter".

Please overwrite all existing files and re-import new product file.

Thanks, Paul.
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  #448  
Old 05-19-2008, 03:38 PM
Smiry Kin's's Avatar
Smiry Kin's Smiry Kin's is offline
 
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Quote:
Originally Posted by PaulSonny View Post
HelpCenter Gold has arrived!

I have made HelpCenter Gold because there has been no bug reports for over a week. I have fixed some very minor issues with the code, like confirmation screens and a new usergroup permission "Can View HelpCenter".

Please overwrite all existing files and re-import new product file.

Thanks, Paul.
anything been added to remove the option of making tickets public??
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  #449  
Old 05-19-2008, 03:41 PM
PaulSonny PaulSonny is offline
 
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Quote:
Originally Posted by Smiry Kin's View Post
anything been added to remove the option of making tickets public??
Unfortunately not, this was a previously requested feature, is there a ready why you don't want to make tickets public?

Thanks, Paul.
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  #450  
Old 05-19-2008, 05:22 PM
Charlie98902 Charlie98902 is offline
 
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Paul it even says in the description to make tickets Public/Private. If this can't be done then maybe remove that? Or add another line if the paid version only? Just some ideals.
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  #451  
Old 05-19-2008, 05:35 PM
John3971 John3971 is offline
 
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Its possible to make them public or private but the options to remove this doesn´t exist
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