vBSupport v2.0.0 Beta 2

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff


Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:

		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

Add Below:

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->

C) Template 'postbit':

Find:

			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>

Add Above

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->

ENJOY!!

-CMX

[sam anders]

Originally Posted by sam anders

have installed but when i go to create a support ticket i receive this error:

You did not specify a Category for your Thread. You are required to enter a Category.


there are no categorys displays on the vbsupport page

any ideas

i know the coder of this mod is having issues with pc but wondering if any one as any ideas on the above?

[futuredood]

i hope this will work with 3.6....

[TKlingler]

Hello, some trubel with the Updat, I have installed the Version 1 with me germany tranlation afert the Updat the bitfiels in the admincp usergroups have no discription. Look at the picture in the attatchment. After deinstall and reinstall the bitfieldes work correct.

If it is ok for you a make a german translation for me and everybody how whant's it.

Thomas

[TKlingler]

Hello, I have also an error if I want to ad a new category it display

Warnung: Invalid argument supplied for foreach() in /admincp/vbsupport.php (Zeile 40)
Notify Admin by Email on New Ticket
Warnung: Invalid argument supplied for foreach() in /admincp/vbsupport.php (Zeile 40)
look at the picture at the attachment.

If I want to send a ticke I have no field for the category the if the setting is on you maust have a cotegiry I can not send a ticket.

[Cajun]

Originally Posted by TKlingler

Hello, I have also an error if I want to ad a new category it display

Warnung: Invalid argument supplied for foreach() in /admincp/vbsupport.php (Zeile 40)
Notify Admin by Email on New Ticket
Warnung: Invalid argument supplied for foreach() in /admincp/vbsupport.php (Zeile 40)
look at the picture at the attachment.

If I want to send a ticke I have no field for the category the if the setting is on you maust have a cotegiry I can not send a ticket.

I am having the same problem. I had someone look at the problem and could not fix. Looks like this happens when up upgrade to vb 3.6. I know this mod works on a fresh install for vb 3.6 but not on a upgrade.

[TKlingler]

I am having the same problem. I had someone look at the problem and could not fix. Looks like this happens when up upgrade to vb 3.6. I know this mod works on a fresh install for vb 3.6 but not on a upgrade.

Did you have an idea why? Because it is no way for me to delete the forum an reinstall

[Dark Riku]

Database error in vBulletin 3.6.0:

Invalid SQL:

		SELECT
			post.*, post.username AS postusername, post.ipaddress AS ip, IF(post.visible = 2, 1, 0) AS isdeleted,
			user.*, userfield.*, usertextfield.*,
			
			avatar.avatarpath, NOT ISNULL(customavatar.userid) AS hascustomavatar, customavatar.dateline AS avatardateline,customavatar.width AS avwidth,customavatar.height AS avheight,
			level,
			IF(displaygroupid=0, user.usergroupid, displaygroupid) AS displaygroupid
			
		FROM vbvbs_ticket_post AS post
		LEFT JOIN vbuser AS user ON(user.userid = post.userid)
		LEFT JOIN vbuserfield AS userfield ON(userfield.userid = user.userid)
		LEFT JOIN vbusertextfield AS usertextfield ON(usertextfield.userid = user.userid)
		
		LEFT JOIN vbavatar AS avatar ON(avatar.avatarid = user.avatarid) LEFT JOIN vbcustomavatar AS customavatar ON(customavatar.userid = user.userid) LEFT JOIN vbreputationlevel AS reputationlevel ON(user.reputationlevelid = reputationlevel.reputationlevelid)
		WHERE post.postid IN (0,2)
			
		ORDER BY post.dateline;

MySQL Error  : Unknown column 'level' in 'field list'
Error Number : 1054
Date         : Sunday, August 20th 2006 @ 02:43:12 PM
Script       : http://xxxxx.com/forums/vbsupport.php?do=viewthread&tid=2
Referrer     : http://xxxxx.com/forums/vbsupport.php?do=newthread
IP Address   : xxxxx
Username     : xxxx
Classname    : vB_Database

any idea's?

[Cajun]

Originally Posted by Dark Riku

Database error in vBulletin 3.6.0:

Invalid SQL:

		SELECT
			post.*, post.username AS postusername, post.ipaddress AS ip, IF(post.visible = 2, 1, 0) AS isdeleted,
			user.*, userfield.*, usertextfield.*,
			
			avatar.avatarpath, NOT ISNULL(customavatar.userid) AS hascustomavatar, customavatar.dateline AS avatardateline,customavatar.width AS avwidth,customavatar.height AS avheight,
			level,
			IF(displaygroupid=0, user.usergroupid, displaygroupid) AS displaygroupid
			
		FROM vbvbs_ticket_post AS post
		LEFT JOIN vbuser AS user ON(user.userid = post.userid)
		LEFT JOIN vbuserfield AS userfield ON(userfield.userid = user.userid)
		LEFT JOIN vbusertextfield AS usertextfield ON(usertextfield.userid = user.userid)
		
		LEFT JOIN vbavatar AS avatar ON(avatar.avatarid = user.avatarid) LEFT JOIN vbcustomavatar AS customavatar ON(customavatar.userid = user.userid) LEFT JOIN vbreputationlevel AS reputationlevel ON(user.reputationlevelid = reputationlevel.reputationlevelid)
		WHERE post.postid IN (0,2)
			
		ORDER BY post.dateline;

MySQL Error  : Unknown column 'level' in 'field list'
Error Number : 1054
Date         : Sunday, August 20th 2006 @ 02:43:12 PM
Script       : http://xxxxx.com/forums/vbsupport.php?do=viewthread&tid=2
Referrer     : http://xxxxx.com/forums/vbsupport.php?do=newthread
IP Address   : xxxxx
Username     : xxxx
Classname    : vB_Database

any idea's?

Did you do a upgrade from 3.5.4? Looks like this happens only when you upgrade from vb 3.5.4. If you did a freash install of vb 3.6 you would not get this problem. I also have this same problem and can not find any help with the problem yet. I then the designer of the script is having computer problems at this time.

[Cajun]

Ok it look like this line:

foreach($vbulletin->vbs_admin AS $userid => $user)

in vbsupport.php and /admincp/vbsupport.php is what is causing the problem with people that upgrade from vb3.5 to vb 3.6.

[Quarterbore]

Can someone verify that if I did this with a fresh install of vB 3.6 Gold that this should work? I want to give this a try but I am anxious about any possible problems...

Thanks!