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PS - HelpCenter · **Released**: 04-15-2008

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get

!
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

bornoffire · #**402** 05-12-2008, 10:25 AM

check ur usergroups

peter.m · #**403** 05-12-2008, 10:33 AM

Hello,

Where can i change the Departments ??

PaulSonny · #**404** 05-12-2008, 10:45 AM

Quote:

Originally Posted by exetel

Jase2,

Your not going to get the market for ppl to pay for this type of mod, they would simply go for Joomla that has the bridge for VB and use the ticket system which already has some of the features you might be working on for the this so called "Pay version" Druple also has a bridge for VB as well and a ticket system... In fact most CMS have some sort of ticket system/bridging options for VB

On top of this customers already pay for VB as it is, what would make customers want to pay for your ticket system mod? when you can get a FREE CMS that already has a ticket system in it and more then likely a much more advance system for FREE?

Regards

Exetel

This is your opinion, and your first post. Others may not want a full CMS system and just a support ticket system.

Quote:

Originally Posted by chaser.nl

this looks really nice, will install this as soon as i have the time..

replaces the support forum hack i am using now and looks much better

Great work !

I'm glad you like it. Thanks for your comments.

Quote:

Originally Posted by baghdad4ever

i see strange thing

when i enter as guest

i can see all tickets

even if i choose no permissions in usergroup

so what is that?

When you say they can see all tickets, what do you mean?

Quote:

Originally Posted by danielc2384

I cant seem to submit a ticket at all. In helpcenter.php the side colum just has:

HelpCenter
Navigation
View My Tickets

There is no "Submit a ticket".

You need to set the Usergroup Permissions for HelpCenter.

Quote:

Originally Posted by peter.m

Hello,

Where can i change the Departments ??

This can be done via the AdminCP under Department Management.

Thanks, Paul.

baghdad4ever · #**405** 05-12-2008, 10:46 AM

Quote:

Originally Posted by bornoffire

check ur usergroups

i check Unregistered / Not Logged In usergroup

and set all help center permission to no

and the same thing

PaulSonny · #**406** 05-12-2008, 10:48 AM

Guests are able to see there own tickets (based on their IP Address).

Thanks, Paul.

exetel · #**407** 05-12-2008, 11:24 AM

Quote:

Originally Posted by PaulSonny

This is your opinion, and your first post. Others may not want a full CMS system and just a support ticket system.

Thanks, Paul.

It might be my first post however if you have seen how long I've been registered for and the fact I'm still a paying customer for VB so my opinion on this still counts right? no matter how many posts someone makes right?...

And the fact i asked some important questions there mate which I'm sure others like to know the answers to if they going to choose a payed mod over a free one...

So lets try this again shale we?

What makes yours different from any other FREE ticket system out there that might have better features?

Bottom line is here you start off something given away for free that's fair enough but then later down the track you pull the plug basically begging for ppl to PAY for something extra that they might want which by all accounts would be a normal feature in any Ticket system how have totally missed the plot here?... Don't you think this a bit hash?.... I know I'm finding it hard to swallow this deception.

Regards

Cheyne

danielc2384 · #**408** 05-12-2008, 11:49 AM

How can moderators reply to posts in the help center since they dont have access to the admin cp?

exetel · #**409** 05-12-2008, 11:58 AM

Quote:

Originally Posted by danielc2384

How can moderators reply to posts in the help center since they dont have access to the admin cp?

You should be able to set up permissions if I'm not mistaken for the mods able to have access to the ticket system

powerful_rogue · #**410** 05-12-2008, 11:59 AM

Quote:

Originally Posted by PaulSonny

Well im afraid it isnt HelpCenter causing the problem, because that template above has no style at all, just alignment.

If you want me to log in and check for you please PM details me.

Thanks, Paul.

Hi Paul,

I know youve probably been busy, just wanted to see if youve had a moment to log in and check.

Thanks

Dave

Hostboard · #**411** 05-12-2008, 12:00 PM

Quote:

Originally Posted by danielc2384

How can moderators reply to posts in the help center since they dont have access to the admin cp?

Give them permission to see them and they should be able to view the tickets through the HV menu.

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