vBSupport v2.0.0 Beta 2

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff


Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:

		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

Add Below:

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->

C) Template 'postbit':

Find:

			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>

Add Above

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->

ENJOY!!

-CMX

[Derekclarke]

Thanks i will change it.

Derek

[PcGamer]

I have two problems.

I've installed vBsupport 2.0.0 B2, (fresh install).

1. All tickets are blank. Tickets can be created and I can see the tickets... but when I click on them to view... the ticket is blank.... no text between the "New Reply" buttons.

and

2. I get this error when replying to the ticket.

Database error in vBulletin 3.5.4:

Invalid SQL:

SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
post.pagetext, post.allowsmilie, post.userid, post.dateline
FROM vbs_ticket_post AS post
LEFT JOIN user AS user ON(user.userid = post.userid)
WHERE post.visible = 1

AND post.threadid =
ORDER BY dateline DESC, postid DESC
LIMIT 16;

MySQL Error : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'ORDER BY dateline DESC, postid DESC
LIMIT 16' at line 8

Any help is appreciated...

[jugo]

Originally Posted by PcGamer

I have two problems.

I've installed vBsupport 2.0.0 B2, (fresh install).

1. All tickets are blank. Tickets can be created and I can see the tickets... but when I click on them to view... the ticket is blank.... no text between the "New Reply" buttons.

and

2. I get this error when replying to the ticket.


Any help is appreciated...

Same error here as well...

vBulletin Version 3.5.4

UPDATE: i did a fresh install of the whole forums and it seemed to work. I am slowly reinstalling the hacks I had on the site and as soon as I figure out which one screws up the support system, I will post it here.

[Derekclarke]

can you tell me how i can change the vbsupport title to a more suitable one.

i have had people tell me they thought this took them direct to vb for support and now our own support issue area.

Thanks

[Murty]

Originally Posted by Derekclarke

can you tell me how i can change the vbsupport title to a more suitable one.

i have had people tell me they thought this took them direct to vb for support and now our own support issue area.

Thanks

Search phrases for 'vbsupport_title' and tick 'Phrase Variable Name Only'.
ensure the one you are about to edit is under the title 'GLOBAL Phrases Containing 'vbsupport_title''. The edit the text to what you want.

[Synergy]

Originally Posted by Derekclarke

I had an error while updating the templates on VB 3.6 Beta 4

Template Edits:

A) Template 'navbar':

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

[sessionurl_q"> was wrong had to change to [sessionurl]">

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl]">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

Now works Perfect for me so far.

Derek

Thanks friend

[PcGamer]

Originally Posted by jugo

Same error here as well...

vBulletin Version 3.5.4

UPDATE: i did a fresh install of the whole forums and it seemed to work. I am slowly reinstalling the hacks I had on the site and as soon as I figure out which one screws up the support system, I will post it here.

Thanks... I'm still stuck and not in a position to re-install forums. Hope you can help.

[Code Monkey]

Is this still in developement?

[Cajun]

I upgraded my forums to 3.6 now my support system is not working. I also can not add admin to the system. When I look at Manage Categories and try to edit a categorie I see this message at the top of the screen:

Warning: Invalid argument supplied for foreach() in /dcmain/vbsupport.php on line 40
Notify Admin by Email on New Ticket


Warning: Invalid argument supplied for foreach() in /dcmain/vbsupport.php on line

[Antivirus]

From the author's website...

PC's are crazy as hell sometime, it's shutting off and restarting whenever it wants now all of a sudden. I've tried changing power supplies, checking the fans, etc, etc.. but it only runs for about 30 minutes at a time these days. SO expect a little more delays unfortunately due to the circumstances. I apologize for any inconvenience this may have caused!

Hopefully he's back with an update soon.