HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[boeserwolf]

Yes this helps me.

I thought of something else.

I translated it in this sense: ownership:

You have stolen me this, please give my ownership back.

And in this sense it was false, I hope you understand what I mean

yours

Markus

[TopeeGuy]

Is it just me? 1.62 still doesn't PM the person who placed the ticket that a reply has been made... don't know what's wrong :ermm:

[evenmonkeys]

Fixed it. Nevermind. >_>

[boeserwolf]

Hi


So I have just installed the translated version.

Everything went well, but then I tried to create a new ticket, and I get the following SQL Error


Datenbankfehler in vBulletin 3.0.7:

Ungueltige SQL-Abfrage: SELECT DISTINCT userid FROM user AS user, ticket AS ticket LEFT JOIN ticketdepartment AS ticketdepartment ON (ticketdepartment.departmentid = ticket.departmentid) WHERE ( FIND_IN_SET(, membergroupids) OR usergroupid = ) AND (userid = 1 OR ticket.postuserid = 1)
mysql error: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near ' membergroupids) OR usergroupid = ) AND (userid = 1 OR ticket.p

mysql error number: 1064

Datum: 15.04.2005 00:35:27
Skript: http://www.hypnoseguide.de/helpdesk.php?do=ticket&tid=1
Referer: http://www.hypnoseguide.de/helpdesk.php?do=newticket
Benutzername: Admin
IP-Adresse: xx.xx.xx.xx


Yours



Markus

[boeserwolf]

Sorry, error ist fixed now, I just forgot to add something.

Here is the german version:

[TopeeGuy]

Originally Posted by TopeeGuy

Is it just me? 1.62 still doesn't PM the person who placed the ticket that a reply has been made... don't know what's wrong :ermm:

My fault, it's working. Just when I made a ticket myself as Admin, and then replied to it as Admin, I didn't get the PM... odd. But others have got reply PMs.

*still awaits PM to notify staff of new ticket feature* :nervous:

[Tom1234]

In ticket listings, could you link the "Posted By" field to the public profile for the user? This would help in accessing/viewing the user's settings/options.

[WhSox21]

Originally Posted by TopeeGuy

My fault, it's working. Just when I made a ticket myself as Admin, and then replied to it as Admin, I didn't get the PM... odd. But others have got reply PMs.

*still awaits PM to notify staff of new ticket feature* :nervous:

Yea, no sense in you recieving the PM... You know there was an update, you made it! :squareeyed:

I'll get that done this weekend. As of now, it's 9:15PM and I have to write a paper due tomorrow. :tired:

[WhSox21]

Originally Posted by Tom1234

In ticket listings, could you link the "Posted By" field to the public profile for the user? This would help in accessing/viewing the user's settings/options.

I'll also add this this weekend. This is fairly simple actually.

[jugo]

Hey Post your PayPal info so We can donate.

:nervous: