Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[dcw]

WOOT! Thanks it is working now

[PaulSonny]

Glad it working now.

Thanks, Paul.

On another note, MyCart development is going really well.

[bornoffire]

Ok just installed and does show the "Add New Ticket" option in the HelpCenter Navigation box.

[PaulSonny]

Originally Posted by bornoffire

Ok just installed and does show the "Add New Ticket" option in the HelpCenter Navigation box.

Can you please make sure you have set the Usergroup Permissions correctly.

Thanks, Paul.

[Jase2]

ACP --> Usergroups --> Usergroup Manager --> Edit Usergroup --> HelpCenter Permissions --> Can Create Tickets

[uberjon]

is it possible to "force" tickets to private by default? so users can only see tickets they created unless they are staff?

[Jase2]

It is already selected by "default" in the drop down menu. Unless you mean something else?

[CloneVince]

Can we block the access of the helpcenter by groups ?

It would be a great option for me

perhaps i have missed it if it is already possible ...

[Jase2]

Isn't this that ? :

ACP --> Usergroups --> Usergroup Manager --> Edit Usergroup --> HelpCenter Permissions

[CloneVince]

Yes but I think one option is needed.

For example, yo can see the page : http://www.guild-heberg.fr/forum/helpcenter.php
But you are unregistered.

I didn't found an option like : Can View HelpCenter Yes / No

Do you see what I mean ?