Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Jase2]

No, it shouldn't do. But, I'll need Paul to confirm that since he created that and I haven't had time to check it out - coding new features ready for the paid version.

[dcw]

Jase I pmed ya

[codershark]

Is it possible to include a PM Notification when a new ticket is created ???

[Jase2]

codershark, notfications was discussed here: http://www.paulsonny.com/forum/showthread.php?p=124

I may add a private message notfication feature in a later paid version.

[powerful_rogue]

Originally Posted by PaulSonny

Well im afraid it isnt HelpCenter causing the problem, because that template above has no style at all, just alignment.

If you want me to log in and check for you please PM details me.

Thanks, Paul.

Cheers Paul. Ive PM'd you the details.

[Tom_S]

It is working great! Thanks for the update Paul

[Jase2]

Can all users please continue to report bugs @: www.paulsonny.com

[PaulSonny]

Departments staying closed when asked to open has been fixed and you need to download and upgrade your current installation, this should for you.

Im sorry for the need to lose all settings but its because while it was in Beta I was adding new fields to the tables and upgrading for some reason wasnt adding the new fields to the existing DB.

Thanks, Paul.

[dcw]

Originally Posted by PaulSonny

Departments staying closed when asked to open has been fixed and you need to download and upgrade your current installation, this should for you.

Im sorry for the need to lose all settings but its because while it was in Beta I was adding new fields to the tables and upgrading for some reason wasnt adding the new fields to the existing DB.

Thanks, Paul.

do I need to reinstall everything or just the product? If just the product, well its still saying its closed.

[Twilkey]

Originally Posted by dcw

do I need to reinstall everything or just the product? If just the product, well its still saying its closed.

You need to reinstall the whole thing. Not just the product. I would suggest uninstalling the product and then reinstalling it and making sure you override all the files when you upload the new ones to the server.