vBSupport v2.0.0 Beta 2

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff


Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:

		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

Add Below:

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->

C) Template 'postbit':

Find:

			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>

Add Above

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->

ENJOY!!

-CMX

[creedmaniac]

Originally Posted by Hamma

When a user creates a ticket for some reason it is sending a PM to myself (UserID 1) and User ID 2 - makes no sense? I have not entered 2 anywhere.

at least you get a pm

[Hamma]

hehe - I removed the 3 userid's I had listed as the group admins and it stopped doing it.

[BrandiDup]

Installed and working perfectly.

Two features I would LOVE to see added:

Staff Notification
and
Unregistered Users must fill in at least an email address to proceed. It would be nice to have an extra spot for their username also (since I have a lot of current members who email me constantly about log in problems).


I'm anxious to see both things incoorporated but I can't complain that the author is spending so much time on vbPlaza because I'm enjoying that one quite a bit

[Julie]

I did the uninstall in order for me to do a fresh install of this, but then when I go to edit a usergroup, the vbsupport part is still in there, only with no text, just the radio buttons... Then, if I try to save, I get this;

Database error in vBulletin 3.5.4:

Invalid SQL:
UPDATE vb3_usergroup SET

### UPDATE QUERY GENERATED BY fetch_query_sql() ###
`title` = 'MV Jury Members',
`description` = '',
`usertitle` = 'MV Jury Member',
`opentag` = '<span style=\"font-weight: bold; color: green;\">',
`closetag` = '</span>',
`passwordexpires` = '0',
`passwordhistory` = '0',
`ispublicgroup` = '1',
`canoverride` = '1',
`forumpermissions` = '774399',
`attachlimit` = '1000000',
`pmquota` = '50',
`pmpermissions` = '1',
`pmsendmax` = '5',
`calendarpermissions` = '49',
`wolpermissions` = '1',
`adminpermissions` = '0',
`genericpermissions` = '2628679',
`genericoptions` = '30',
`profilepicmaxwidth` = '100',
`profilepicmaxheight` = '100',
`profilepicmaxsize` = '25000',
`avatarmaxwidth` = '50',
`avatarmaxheight` = '50',
`avatarmaxsize` = '20000',
`supportpermissions` = '0',
`quickclip` = '0',
`quickclip_max_clips` = '0',
`quickclip_max_folders` = '0'
WHERE usergroupid=24;

MySQL Error : Unknown column 'supportpermissions' in 'field list'
Error Number : 1054
Date : Monday, March 20th 2006 @ 10:02:28 PM
Script : http://*****/admincp/usergroup.php
Referrer : http://***/admincp/usergroup.php?do=edit&usergroupid=24
IP Address : **
Username : Julie
Classname : vb_database

Anyone know how to fix this? Where can I find the usergroup template thing so I can remove it completely?

[fluentdesigns]

I uninstalled this mod and now I am getting this error in my email every day.

Invalid SQL:

SELECT languageid,
phrasegroup_support AS phrasegroup_support,
phrasegroup_posting AS phrasegroup_posting,
phrasegroup_postbit AS phrasegroup_postbit,
phrasegroup_global AS phrasegroup_global,
options AS lang_options,
languagecode AS lang_code,
charset AS lang_charset,
locale AS lang_locale,
imagesoverride AS lang_imagesoverride,
dateoverride AS lang_dateoverride,
timeoverride AS lang_timeoverride,
registereddateoverride AS lang_registereddateoverride,
calformat1override AS lang_calformat1override,
calformat2override AS lang_calformat2override,
logdateoverride AS lang_logdateoverride,
decimalsep AS lang_decimalsep,
thousandsep AS lang_thousandsep
FROM language
WHERE languageid = 1;

MySQL Error : Unknown column 'phrasegroup_support' in 'field list'
Error Number : 1054
Date : Monday, March 20th 2006 @ 02:36:42 PM
Script : http://www.planetminis.com/vBSupport.php

[RMS-Chef]

Great product so far, thanks.

Does this log IP addresses like regular forum posts do?
Would be a great addition if it does not.

[dboogie2288]

Howdy-

Quick question, I was running vbsupport for a few months on 3.5.0, but when I upgraded to 3.5.4, all my vbsupport permissions are jacked. I can't even add categories or anything like that and I cant seem to find what I am missing on the ACP that I need to possibly reset. Any ideas??

Thanks!

<edit>
n/m I reuploaded my files manually and got it..thanks!

[Stone Cold 3:16]

Originally Posted by RMS-Chef

Great product so far, thanks.

Does this log IP addresses like regular forum posts do?
Would be a great addition if it does not.

Why would you need that exactly?

[paulfletcher]

I've installed this system, but I'm not seeing this option. Can my support group assign themselves, and only themselves to the question... Like MacOSX.com If you see you can answer a question, you go ahead and assign your self to it (claim ownership)... Can this system do this?

Has there been any word from the Author whether he's going to update this Hack with new features?

Thanks,
Paul

[Julie]

Originally Posted by Julie

I did the uninstall in order for me to do a fresh install of this, but then when I go to edit a usergroup, the vbsupport part is still in there, only with no text, just the radio buttons... Then, if I try to save, I get this;

(lots of mysql, look at page 8 for it)

Anyone know how to fix this? Where can I find the usergroup template thing so I can remove it completely?

I got it... Just deleted bitfields_support.xml from includes/xml/ ....