vBHelp Desk

This si a help desk program created to be integrated with your vbulletin. It allows people to make tickets, and tickets create new threads that are specialy decorated with a status box, that contains the status of the ticket. There are admin features to allow custimization of the words used for open, Resolved, and even the catagories and priorities too. you can close tickets from the post for it as well as reopen them, also you can do it from the admin panel as well.


NOTES:
When doing permissions remove the permission that says "Can Search" from non staff usergroups for the helpdesk forum.


Screenshots:
the help desk home page:


The new ticket page:


Thread with admin options in status bar:



the Zip

vbhelpdesk v1.2

[bspiller82]

Do only admins see this or does everyone see the tickets? The idea of ticket systems is to only alow certin people see it and not the entire public..

[mcyates]

I am having this problem also.

Originally posted by gohanssj2
I am havingf a problem or this is me on the open tickets I see nothing >.> when I opened one. Same with the acp and closed tickets.


Edit: Never mind fixed. But on the acp I cant see the tickets all I get is a white page.

[zajako]

bspiller only the person who created the ticket and the staff can see the tickets.

gohanssj and mcyates, im not sure what the problems is, could you post a screen shot for me?

[Vile]

This is a neat idea.
I'll test this out, thanks!

[mcyates]

The problem also is. This:

http://www.myfootballforum.com/discu...&threadid=2855

That link above is to one of the posts made via:
http://www.myfootballforum.com/discussion/helpdesk.php

But when i got to http://www.myfootballforum.com/discussion/helpdesk.php its not in the open list? Only test ones which I put in, can be seen. Also the open list and the closed list in the admin cp just show a blank grey screen.

[mcyates]

Will this SQL have anything to do with it:

INSERT INTO setting VALUES (NULL,86,'Help Desk Forum','helpforum','72','The forum id for your help desk.','','1')

My help forum (support forum is) ID is 87 should I insert the support forum's id (87) into the sctring above?

[mcyates]

Open List | Closed List Don't Work

When i post a new ticket it goes into the open list on the site. But when someone else posts a new ticked it doesn't show.

[mcyates]

PLEASE NOTE, you will not be able to view these files as you will need the admins username and password

This shows the open tickes
http://www.myfootballforum.com/discu...ction2=open&s=

But this one in the admin panel does not:

http://www.myfootballforum.com/discu...ction2=open&s=


The difference is the last part of the string/url

ticket&action2=open&s=

tickes&action2=open&s= (this one is being used in admin panel

How can I change the string

[mcyates]

I'ver change the string in the admin panel. Just changed the tickets&action........ to ticket&action

And it now works. But the new tickes from the other members do not show on the helpdesk.php????? It says There are no current Tickets in this grouping. But there are open ticked shown in the admin panel.

[mcyates]

ALSO (sorry about this)

In your adminhelpdesk.php

Find this:
<td><div align=\"center\"><a href=\"../showtthread.php?s=&threadid=$lists[threadid]\"

This should be:

<td><div align=\"center\"><a href=\"../showthread.php?s=&threadid=$lists[threadid]\"

(I just changed showtthread.php to showthread.php)

And Also in adminhelpdesk.php Further down:

<td><div align=\"center\"><a href=\"../showtthread.php?s=threadid=$lists[threadid]\"

Change showtthread.php to showthread.php (Only 1 t)