vBSupport v2.0.0 Beta 2

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff


Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:

		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

Add Below:

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->

C) Template 'postbit':

Find:

			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>

Add Above

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->

ENJOY!!

-CMX

[puertoblack2003]

upgrade with no proms...thanks

[HO3R]

Great work bro

Will install this tomorrow, but will already click install
Great work

Greetz

[CBE]

thank u for the very nice hack,,,
i have some quistion plzzz::

1- How can I turn of the private message for the support system (when there is a reply)
2- How can I make the post more then 5000 letters
3- i got this error if i enable the attachment to any usetgroup

Database error in vBulletin 3.5.3:

Invalid SQL:
UPDATE ticketreply SET attach=0 WHERE ticketreplyid=81;

MySQL Error : Unknown column 'attach' in 'field list'
Error Number : 1054
Date : Sunday, January 22nd 2006 @ 01:50:11 PM
Script : http://***************/vb/vBSupport.php
Referrer : http://***************/vb/vBSupport....cketreplyid=80
IP Address :
Username : CBE
Classname : vb_database

[CBE]

no body gonna reply to us ???

[Derekclarke]

When i try to add Catagorys i get.

You are not authorized to manage ticket categories.

When i try to send a new ticket i get.

You are not authorized to create tickets.

I tryed the send ticket with a user (Not Admin) and still get the same.

Any suggestions.

I am using vb 3.5.3

[lanc3lot]

Go to your admincp, and add in your usergroup the right to make changes

[Derekclarke]

Sorted Thanks.

Is their a way for it to tell you how many tickets are still open or new next to the relevent text i.e list all tickets, list new tickets, List open tickets etc so it is easier to see if their are tickets awaiting help?

@ CMX_CMGSCCC

Can I change this so the bit in the Navbar says SWS Support.?

Thought id ask before doing it.

Thanks
Derek

[biagrin]

this is an amazing hack and its perfect for my site.

however if anybody could do a little extra code for me id be very grateful.

ill use an example: lets say there are 4 usergroups assigned to be working the support system. 1, 2, 3 and 4. in each group lets say there are 3 people. so thats 12 people working the support system. my question is how do you set it up so that when somebody opens a ticket for usergroup 2 then the ticket is automatically sent to one of the users in that group instead of each ticket having to be assigned indvidually.

if that cant be done how would i set it up so that the drop down menu displays which user group each support group member is part of. or even better - rather than having to go into each ticket individually to asign it - could i set it up so that a drop down box displaying the members in each support usergroup would be shown on the ticket title area and then mass processed by clicking assign at the bottom of the page

does any of that make any sense????

[Derekclarke]

hi,

when someone submits a ticket can it be set so the admin or a Mod gets a P.M informing that a Support ticket has been submitted.
Also when a ticket is assigned to a Mod, this could do with a P.M informing the Mod.

I thought as it was P.M Bassed it would do it as std, but i have tested it with a test username and it does not send a P.M

[biagrin]

i have a bit of a style problem.

on the vbsupport main page ( forum/vbsupport ) the list where the tickets appear is black because the code uses the table border for the colour. i need to keep the table border black otherwise the skin looks stupid so ho do i change where the vbsupport calls the colour from. (if that makes sense)