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microSUPPORT (F.A.Q & Ticketing Live Support)
Version: 4.6.4, by micheal332001 micheal332001 is offline
Developer Last Online: Oct 2015 Show Printable Version Email this Page
Category: Major Additions - Version: 4.0.x Rating:
Released: 11-26-2010 Last Update: 03-09-2011 Installs: 151
DB Changes Uses Plugins Template Edits Auto-Templates
Additional Files Translations  
No support by the author.

1.- How it works
  • Members having questions, are coming to your support department. They read your Frequence Asked Questions and if they don't solve their problem, they're opening a support ticket.
  • By opening a ticket, a copy is going to member, and a notification is going to technicians.
  • Technician reply to the question, eighter using a predefinied reply, or writing a fresh reply.
  • Technician has the ability to save his reply to predefinied ones, or, if he counts it as common question to add it to as many FAQ categories he wants.
  • Member gets the reply, and if he is not totally satisfied, he visits your site to continue the discussion and so on.
  • Member and/or Technician can close a ticket
  • Member and/or Technician can re-open a ticket
2.- Frontend Features
  • Open a Ticket
  • My Tickets
  • F.A.Q listing
  • Live Support
  • Information Blocks:
    • Latest Questions
    • Important Questions
3.- Technician Features
  • Support Tickets List, which can be filtered by:
    • Department
    • Product
    • Status
  • Actions for each ticket:
    • Reply
    • Close
    • Re-open
  • Actions when replying to a ticket:
    • Select to include a predefinied reply
    • Save reply in predefinied replies
    • Save reply in as many FAQ categories he wants.
  • Predefinied Replies (Add, Edit, Delete).
  • Add Question to F.A.Q
  • List F.A.Q
4.- Administrator Features
  • Unlimited depth level of categories for F.A.Q
  • Extra Fields
    • Text
    • Radio Button
    • Checkboxes
    • Droplist
    • Textarea
  • Departments. Per each department he can assign an unlimited amount of email addresses, which they will be inform when a new ticket is creating for this department, or when a reply comes from the Members.
  • Products
  • Can turn use of Departments On/Off
  • Can turn use of Products On/Off
  • Setup the text for the email to Member, upon new ticket creation
  • Setup the text for the email to Member, upon a new reply from technician
  • Setup the text for the email to Member, upon ticket's auto close.
  • Can setup the duration (in hours), to auto close the tickets which they dont have any action from member's side.
5.- Usergroup Permissions
  • Can access the support section
  • Can submit tickets
  • Can attach files to ticket
  • Support priority (lower number means higher priority)
  • Belongs to Technicians group or not
6.- Installation
  • Upload all files to your site keeping the same structure.
  • CMOD 777 directories:
    • microsupport/attachments
  • Imprort product-microsupport.xml from your admincp
  • Setup Usergroup permissions
  • Setup General Options
  • Setup Live Support Config
  • Setup Spam Settings
7.- Copyright
  • Removing my copyright link from the page's footer is illegal. This module is a copyrighted work of Totally-scripts.comi (aka micheal332001).
Also Many thanks to Maria for letting me take over her add-on aka MicroHellas

************************************************** *************
Change Log

27th Nov 2010
  • Live Support Added
  • Live Support Mini Block Added
3rd Dec 2010
  • Live Support System Settings

    • No Advisers Online Message
    Place the message you want to show your members when there our no advisers online
    • Advisers Busy Message
    Place the message you want your members to see when your advisers are busy.
    • Aviser Online Image
    Place the image name that you want to use for advisers online
    I.E. (onlineimage.png)
    Place the image within the folder ( microsupport/images/ )
    • Adviser Off Line Image
    Place the off line image name here I.E (offline.png)
    Place the image within the folder ( microsupport/images/ )
    • Adviser Busy Image
    Place the image you want to use for advisers busy status. I.E (inchat.png)
    Place the image within the folder ( microsupport/images/ )
    • Live Support Welcome Message
    Place your welcome message here that members will see once they have logged into the live support system.
    • Live Support Login Message
    Place the login message you want to show your members here.
    • Live Support Image Size
    This is the size of the live support images within the main swf file.
    • Login/Welcome Text Colour
    What colour would you like the login/welcome text to be when viewing the live support system.
    • Live Support Mouse Over Colour
    What colour would you like to use for the mouse over colour of users online.
    Please place the code like this ( FF0033 ) without the #
    • Live Support Mouse Down Colour
    What colour would you like to use for the mouse down colour of users online.
    Please place the code like this ( FF0033 ) without the #
    • Live Support Mouse Up Colour
    What colour would you like to use for the mouse up colour of users online.
    Please place the code like this ( FF0033 ) without the #
    • Live Support Online Users Text
    Place the text for the online users list.
9th Dec 2010

Added Live Support forum side block within the install.

23rd Jan 2011

Added within the live support swf the ability to log members out as requested.

************************************************** ******************
Fixed
Fixed the problem with the quote marks

Added live support image to top of support page See screen shot
Fixed the ' errors within the faq's and Predefinied Reply
Added 2 new templates
These templates what the user that the live support is on or off line and if all advisers are busy.

28th Feb 2011

Fixed a problem with some styles as they were moving the headers and blocks to one side.

Upgrade for this is to just re-import the product.xml file with overwrite set to yes


This will only work with vbulletin version 4.0.x but not for vbulletin version 4.1.x

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  • This modification may not be copied, reproduced or published elsewhere without author's permission.
4 благодарности(ей) от:
fwulfers, thang28101993, Zantox

Comments
  #242  
Old 09-09-2011, 06:46 PM
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Hostboard Hostboard is offline
 
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People should also read...

Quote:
Originally Posted by micheal332001 View Post
hi there sorry im not supporting this here any more as i dont have the time to keep checking differnent sites for posts.
i have alot of work on with the commercial versions and have to support them more as they are paying for the product...
Mike, has great support on his site and yes the commercial verison of this does work with 4.1.5pl1
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  #243  
Old 10-22-2011, 12:11 PM
ltwonet ltwonet is offline
 
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When does this problem with the Wysiwyg plan on being fixed, I'd be interested in the commerical verison but I'd like to try it for free first. When will this be released to work with 4.1.7.

"Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/gamersinsane/insane-gamers.com/support.php on line 59"
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  #244  
Old 10-22-2011, 05:49 PM
Christos Teriakis Christos Teriakis is offline
 
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Quote:
Originally Posted by ltwonet View Post
When does this problem with the Wysiwyg plan on being fixed, I'd be interested in the commerical verison but I'd like to try it for free first. When will this be released to work with 4.1.7.

"Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/gamersinsane/insane-gamers.com/support.php on line 59"
This is because vB has removed this file from the distribution zip. The reason is that with the new editor this file is not in use anymore. There are 2 ways to correct it:
1.- This is for Mike: To change the syntax according to the new editor.
2.- This is for you. From a vB distribution file earlier than 4.1.5 upload the file includes/functions_wysiwyg.php to includes/ directory. It should works.

Chris
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  #245  
Old 10-23-2011, 01:39 PM
micheal332001 micheal332001 is offline
 
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Quote:
Originally Posted by Hostboard View Post
People should also read...



Mike, has great support on his site and yes the commercial verison of this does work with 4.1.5pl1
Quote:
Originally Posted by ltwonet View Post
When does this problem with the Wysiwyg plan on being fixed, I'd be interested in the commerical verison but I'd like to try it for free first. When will this be released to work with 4.1.7.

"Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/gamersinsane/insane-gamers.com/support.php on line 59"
read the post Hostboard posted as its true the commercial version does support both editors.

Quote:
Originally Posted by ChrisTERiS View Post
This is because vB has removed this file from the distribution zip. The reason is that with the new editor this file is not in use anymore. There are 2 ways to correct it:
1.- This is for Mike: To change the syntax according to the new editor.
2.- This is for you. From a vB distribution file earlier than 4.1.5 upload the file includes/functions_wysiwyg.php to includes/ directory. It should works.

Chris
Also as ChrisTERiS has posted here is a quick fix for this problem.
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  #246  
Old 11-04-2011, 04:15 AM
daddybird292 daddybird292 is offline
 
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I'm very interested in testing/buying this = however, the Dev site says "testing mobile output".
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  #247  
Old 11-04-2011, 04:41 PM
Mariner1 Mariner1 is offline
 
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2 questions

How do i fix this pls

Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/microsupport/includes/functions.php on line 99

Warning: Invalid argument supplied for foreach() in [path]/microsupport/includes/functions.php on line 100

Also the language is in french,how do i get it to English pls
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  #248  
Old 11-04-2011, 07:03 PM
daddybird292 daddybird292 is offline
 
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What is the best version of Vbulletin 4.x.x for this to run on?
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  #249  
Old 11-06-2011, 02:33 PM
Mariner1 Mariner1 is offline
 
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Can anyone help pls

How do i fix this pls

Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/microsupport/includes/functions.php on line 99

Warning: Invalid argument supplied for foreach() in [path]/microsupport/includes/functions.php on line 100

Also the language is in french,how do i get it to English pls
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  #250  
Old 11-06-2011, 04:04 PM
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Quote:
Originally Posted by daddybird292 View Post
What is the best version of Vbulletin 4.x.x for this to run on?
This will work on VB 4.1.4 and older ONLY. If you are running a version of VB with the ckeditor (4.1.5+) you will need to purchase the commercial version.
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  #251  
Old 11-06-2011, 04:05 PM
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Quote:
Originally Posted by Mariner1 View Post
Can anyone help pls

How do i fix this pls

Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/microsupport/includes/functions.php on line 99

Warning: Invalid argument supplied for foreach() in [path]/microsupport/includes/functions.php on line 100

Also the language is in french,how do i get it to English pls
What version of VB are you running? What did/were you doing when this error message was given?
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