Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Jase2]

Below, I have attached the updated helpcenter.php file. No changes, just added protection for the Cross Site Request Forgery (CSRF) -- recent security risk in vBulletin.

[IanW-GC8]

Thanks for that Jase

[PoetJA-1975]

Originally Posted by PaulSonny

I have realised how to make this work on vBulletin 3.6 and will release it once I have a stable internet connection in the 3.6 mod forum.

Thanks, Paul.

WONDERFUL!

Thanx so much PAUL, as I don't think I'll be upgrading to 3.7 anytime soon - we have waaaaay to many customizations on JPiC Forum to even consider it at the moment it goes gold - BUT at the same time - could really use the Help Center - so thanx for the 3.6.x version

Jacquii.

[DubaiHost]

And now .. it's the best ..
thank's for the great Mod.
Sure it's Installed ..

[Jase2]

Please report any bugs you find so we can make HelpCenter as bug free as possible!

[reifegerste]

Hi,

i have installed 3.7.0 RC4 and i get the following error:

Your submission could not be processed because a security token was missing or mismatched.

If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error.

Can anyone help me, please? Sorry my english is not so good :/

[Jase2]

Ok, try the following product file. Remember to uninstall your previous product file, before installing this one. Let me know how it goes.

[reifegerste]

Ahhh!!! great it works perfectly!

[Jase2]

That's great! I'll get Paul renew the product file.

[pow6713]

Originally Posted by Jase2

Ok, try the following product file. Remember to uninstall your previous product file, before installing this one. Let me know how it goes.

:up::up:
great thanks