Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.
Features
No File Edits!
Ability to turn the HelpDesk off.
Ability to turn the New Ticket option off.
Automated Response to users when tickets are submitted by email or private message.
Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
Departments / Ticket Categories.
Limit usergroups to handle certain department tickets.
Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
New Tickets since last visit to forums.
New Replies since last visit to forums.
Unresolved / Resolved Tickets.
WYSIWYG Editor for replies.
No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..
1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.
Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.
Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.
Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?
Show Your Support
This modification may not be copied, reproduced or published elsewhere without author's permission.
I have the query in the database to do the pop-up. I'll fix that so it is based on people's prefrences. Now I'm going to go through and try to fix these bugs everyone is having. It seems that the lower versions of MySQL is having the problems. I'll attach a file to a post below and anyone who wants to help out can.
Anyone having trouble with the database errors (not the delete error, that's next) try just uploading this helpdesk.php file and let me know if it works.
When you try to delete a ticket it comes up with a mysql error ..
Database error in vBulletin 3.0.3:
Invalid SQL: INSERT INTO domain_com_-_forums.ticketdeleted SELECT * FROM domain_com_-_forums.ticket WHERE ticketid = 3
mysql error: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near '-_forums.ticketdeleted SELECT * FROM domain_com_-_forums.
Anyone having trouble with the database errors (not the delete error, that's next) try just uploading this helpdesk.php file and let me know if it works.
where do they go to get that error ? i wanna see if i got the problem to...
Just about any administer link will give you the error. I believe it's a problem with the syntax I used, it doesn't support the older versions of MySQL. I've changed it to do exactly how vBulletin does so it should work.
I got the same database error with a CLEAN installation of 1.52 while running helpdesk.php.
my vb version is 3.06
Code:
Invalid SQL: INSERT INTO domain_com_-_forums.ticketdeleted SELECT * FROM domain_com_-_forums.ticket WHERE ticketid = 3
mysql error: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near '-_forums.ticketdeleted SELECT * FROM domain_com_-_forums.
mysql error number: 1064
HelpDesk v1.63 Details »»
About Developer
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DB Changes 
No support by the author.
03-06-2005, 04:28 PM
