Can we get a link to view the member list (make sure to either allow Unregistered Users to see it, or give us a test login to view it)? What member isn't showing (link to the member profile)? And, can we get a screencap of the admincp settings.
The only way to check what the problem is for someone to login to your admin panel and check it over. That member link you have seems to be maybe a custom admin group you have made