I have a few domains that I bought ages ago, and 1&1 is the registrar. I've been on the phone for almost an hour now just trying to get them to unlock the domains that I own so that I can transfer the registrar to (quite frankly) a company that doesn't suck.
If you're transferring registrars, you need two things. One, the domain unlocked, and two, the EPP code to auth the transfer. I'm on the phone with the tech support line right now, and here are some snippets:
Me: "When can I expect my domains to be unlocked?"
Them: "I don't know, just check them now and then."
Me: "How about the unlock code?"
Them: "Yes, I don't think so."
Me: "What?" (baffled)
Them: "Um. Yes."
Me: "I just want to transfer registrars. Unlock my domains."
Them: "We are not authorized to do that."
Me: "..."
Them: "You need to talk to our billing department."
Me: "They're my domains. You were my host two years ago, I left because the service was horrible. You aren't providing me with any service, why would I need to pay for anything? Just unlock my domains. They aren't even active.
Them: "Yes, thank you."
Me: "Thank you?"
Them: "No problem, is there anything else?"
Me: "What the #@!$#@?"
And now off I go to call the billing department for a company that I don't even use.
1&1: Worst. Host. Ever. I dropped my root server with them two years ago and have never, ever recommended them to anyone. Ugh.
Show Your Support
This modification may not be copied, reproduced or published elsewhere without author's permission.
4 days now and my domains still aren't transferrable. I don't owe a balance, I don't have any business with them otherwise. They sent me my unlock codes, but my domains are locked in the control panel.
...Which, of course, I don't have, because my account with them "has been deleted" (their words). So tech support's response to me:
Me: "I don't have a control panel logon that does anything. Just unlock my domains please, because I can't - I don't have an account with you."
Them: "Hello. You need to unlock your domains in the control panel".
Me: "I don't have a control panel that does anything. If there's some other panel, please give me a link and login. Otherwise, just unlock my domains."
Them: "Hello, your account has been deleted so there is no control panel associated with your account."
Me: "...I know. Just unlock my domains."
Them: "You need to login to the control panel to unlock your domains."
And round and round we go.
Quote:
Originally Posted by GearTripper
why are you even talking to someone.... it's a completely automated process.
No, it's not, when the current registrar has the domains locked and untransferrable. They need to unlock them, and then provide an unlock key for the new registrar to be allowed to process the transfer.
Quote:
Originally Posted by Shazz
Aren't you on their dedicated program?
The dedicated Root Server 3 that Club3G and I had with them was great, but that was ~4 years ago or so before they apparently outsourced all of their tech support to people who don't even really speak English. After awhile, having someone say "Thank you for providing that information to me sir" 19 times in 5 minutes gets a bit infuriating.
1&1: Horrible as always Details »»
About Developer
No support by the author.
06-16-2007, 01:34 PM
Shame, fansofshazz.com will apparently never be up again. 
