Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Jase2]

Originally Posted by King Kovifor

What does the hack do that conflicts with this mod? I might be able to help fix it in the next release.

Hi King Kovifor,

It seems when you're using that hack, and go for a create a ticket in HelpCenter, it gives the title of whatever you did last with that hack. At least that is what has been reported.

[JVSP]

Any way to attach an image in a ticket, just in case a member wants to post an image of a problem?

[Jase2]

fxlr8, the attachment feature will be included into the paid' version.

[macc]

Jase2 have you some tips for my problem or i will wait next realese?

regards

macc

[PaulSonny]

Macc, I am currently working on a solution now.

Once I have one, I will add an updated version to this thread, but please try and be patient.

Thanks, Paul.

[macc]

Thanks ...no problem ... will wait!

regards

macc

[PaulSonny]

SuperDave and Macc, I have added an updated version for you to try and see whether this fixes your error.

I have no idea at the moment why this error is being caused and I have taken a total stab in the dark in the hope that it will sort it out.

Anyway, I ask that everyone else downloads the original helpcenter file and not the files meant for SuperDave and Macc.

Let me know how you guys get on please so I can update the original helpcenter release.

Thanks, Paul.

[macc]

hello!

just upload new files and product file but now get database error when should submit new ticket! in title box is ok ... no text and no bold codes!

Database error in vBulletin 3.7.0 Release Candidate 3:
Invalid SQL:
INSERT INTO vb_helpcenter_ticket(departmentid, tickettitle, message, priority, ownerid, ownerusername, lastreplyusername, lastreplyuserid, datelogged, datelastupdate, ipaddress) VALUES ('0','test','test test test','3','1','Admin','Admin','1','1208720898','1208720898','81.235.161.10');
MySQL Error   : Unknown column 'tickettitle' in 'field list'
Error Number  : 1054
Date          : Sunday, April 20th 2008 @ 03:48:18 PM
Script        : http://belaplay.com/vb/libar/helpcenter.php
Referrer      : http://belaplay.com/vb/libar/helpcen...p?do=newticket
IP Address    :Username      : Admin
Classname     : vB_Database
MySQL Version : 4.1.22-standard

reg
maccc

and thanks for your works

edit: no possibility to delete ticket!

[PaulSonny]

Macc I have just received your PM and logged into your website with the details given and was able to see the Delete Link from the Drop down menu Ticket Options.

With regards to the above error, I will sort it out now, it seems I have used invalida SQL syntax for changing one of the DB structures.

Thanks, Paul.

[PaulSonny]

Macc, Sorry about that, I have updated the download and would appreciate it if you could please re-download it and install it.

To make sure it works, please uninstall any previous versions and do a clean install.

Thanks, Paul.