vbulletin.com? DOWN? OFFLINE?

[TouchingVirus]

Originally Posted by Mike11212

But could this be why I can't access Vbulletin.com? Because my IP ends in .0?

No. If you read the thread, it is more than likely that your WHOLE ip, is within a range of IP's that vbulletin.com has banned because also within this range are numerous computers that are attacking said website.

For Example, If you dont understand, and no offence if you do, your IP is 12.3.24.0 and vbulletin has banned 10.0.0.0 - 14.0.0.0...your ip is within that range, so your banned

Email them your IP and Customer number (if you have one) and you should be sorted soon

[TouchingVirus]

Optima, it has already been admitted by Steve that they didnt look at all the options and are sometimes too caught up in fighting the attacks that they didnt consider the best way to proceed.

Aliencode has already mentioned this point..and while i am not affected, the person under whom i have become a licensed member is (My Admin)..and as with yourself and aliencode, he hadn't a notion of what was going on, until i asked him to come to a thread and he told me vbulletin.com was down. Then i told him to email support. Without me, he would probably still be stuck thinking vb.com was gone forever.

My point is, you and aliencode arnt the only ones affected by this error in judgement, many of us are, and if you cant let a business/support team away with an error, then you need to find something better to do with your time!

[Pollo]

Well, first I'll say that Steve Machol has helped me out of a bind that I was in, and I'll never forget that. Obviously people are frustrated and confused because they can't reach the site. vBulletin needs to take that into account and be understanding of the complaints and use the suggestion to email their customers about the situation.

I found this thread, but I would have thought it was just down and out and dead if I hadn't. That's not good. I asked around. Dead for them too. Hoping people stumble upon threads like this which explain the situation and instruct users isn't good.

But I suppose that's obvious (or at least one would think so).

John posted:
Click Start and then Run
Type command.com and press enter.
Type ipconfig /all and press enter.

Just note that this is not going to find your IP under all circumstances. It may only find your network IP. My suggestion is to go to this URL (not mine) and look at the IP it displays in the box (it displays your IP to you only, no one else can see it, someone else going to that URL will see their IP). That is the IP you send to vB. I could put something like this on my site, but I don't want to get banned for spamming my URL, so this was the best I could find. It's quick and easy for anyone of any level to use.

http://www.danasoft.com/sig/sig1jpeg.jpg

I hope it helps, and will be emailing with my IP. Nice to know vB's not dead, but I would have preferred not having to stumble upon this thread.

[Who?]

hi, im not a vb customer, but i haven't been able to access vb.com since like the 26th and i have some sites that are most likely using vb illegaly and licence numbers of people who have sent vb to me that i need to report, but im unable to get to vb.com to get the email address to report them to, so i wanted to know would i be able to email my ip to the support@vbulletin.com even if im not a customer and would it even work for me since im unable to access the vb.com url?

[futureal]

Pollo, there are some even easier websites that one can use to get their IP address.

Such as:

http://www.whatismyip.com/
http://www.network-tools.com/

Both of those will allow you to copy the IP as text, making it easy to paste into an email or whatever else.

[codemonkey]

Originally Posted by Who?

hi, im not a vb customer, but i haven't been able to access vb.com since like the 26th and i have some sites that are most likely using vb illegaly and licence numbers of people who have sent vb to me that i need to report, but im unable to get to vb.com to get the email address to report them to, so i wanted to know would i be able to email my ip to the support@vbulletin.com even if im not a customer and would it even work for me since im unable to access the vb.com url?

I think you can send your report to support@vbulletin.com as well.
Or you can take this formular from vBulletin-Germany.com: http://www.vbulletin-germany.com/contact/piracy.php

[TouchingVirus]

email the relevant people as has been mentioned many times before at piracy@vbulletin.com. i am sure jelsoft will be very appreicative of your co-operation

[Dean C]

Well i've emailed piracy@vbulletin.com a day or two ago and it no longer works.

[magazineforall]

Originally Posted by MindTrix

Made an interesting read Some points sounded like he was writting an action film though

I know I felt like :cry: lol. Yeah being serious though it was really interesting. He's one clever guy!

[Ceuphrasie]

Notes from a not-going-to-be-a-new customer:

I must say that after not being able to access the main product site; not having any sort of direction as to where else I could view product information for this product; and reading a few attitude filled replies in the thread both to and from customer service; I will be looking for an alternative forum.

There are enough perfectly fine products available for free without the attitude that if I am going to pay for a product and support just to be ridiculed and chastised by staff. Nor will I pay for a product before I know what price it is or the features available.

It was really only because I bothered to do a search on yahoo that I could even find this site. Most people I know wouldn't even take that extra step. If you're wanting to let the DDoS kill your company; you're on your way to doing a good job. I for one am not willing to pay to be hassled.

I was really appalled by the tone inflection in your tech support responses and your flippance towards actually helping anyone. Your attitude that 'if you are having trouble, you should contact us' is perfectly fine if it's an individual problem; but when it is something that you know affects a large number of people and you do nothing about it; that is just unacceptable. I couldn't even purchase your product now if I wanted to; because there is no link whatsoever leading me to a 'purchase' page. If you think your product is god's gift to forums; and that all people everywhere will be lining up and jumping through hoops because of it; you are sadly mistaken.

Hoop jumping turns your customers into someone else's customers.