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PS - HelpCenter · **Released**: 04-15-2008

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get

!
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

SuperDave71 · #**102** 04-19-2008, 06:17 PM

Hey Jase2,

Thank you for the response. Yes, I did an overwrite of the files and uninstalled the old and installed the new. Do you have any other reccomendations?

I will be happy to try them if you do. Thank you so much. I know this is got to be something easy to remedy.

Take care,

Dave

Jase2 · #**103** 04-19-2008, 06:22 PM

Very strange. Not happening here.

Any chance you can set me an account at your board with admin privileges so that I can take a look? Other that, I can't suggest much more...

SuperDave71 · #**104** 04-19-2008, 07:06 PM

Jase2,

This is what is conflicting with the title field. The reason I know this is I just added a new announcement with this product and it was called "Articles". Now the title field defaults to "Articles" instead of "Social Groups".

Just thought it might help with my issue.

Thanks in advance,

Dave

https://vborg.vbsupport.ru/showthrea...ht=SmnLikQuick <---the plug in that is conflicts.

Jase2 · #**105** 04-19-2008, 07:16 PM

Yes, that seems to be the issue. Me and paul will have to take a look at that hack, and see why it is conflicting. Thanks for reporting it.

SuperDave71 · #**106** 04-19-2008, 07:25 PM

Thanks Jase!

I appreciate it!

-Dave

PoetJA-1975 · #**107** 04-19-2008, 11:02 PM

Thanx so much PAULSONNY for this HelpCenter modification - Once it becomes stable it will be a winner no doubt! As others have stated - this has been very much need for a while! I certainly look forward to a gold version and will like to say thank you so much for you hard work and thanx to those who are beta testing to make this the best modification introduced on vB.org since the NoSpam! and/or Living Avatars modificaton!

Excellent work GUYS = Keep it up

Jacquii.

Jase2 · #**108** 04-19-2008, 11:21 PM

Thanks PoetJA-1975! That is a really nice comment, and makes the effort more worthwhile.

I'm sure Paul will be just as happy as I'm feeling right now

macc · #**109** 04-20-2008, 12:53 AM

hello!

i just installed your hack...very useful and thanks!

have two problem ... can not delete ticket (seen not that possibility), and when will write new ticket comes in title some like that "<b>NOVI SADRZAJI LIBRA</b>" (in every new ticket) "novi sadrzaji libra" is name of one of my forums (threads)??

have vbulletin 3.7 rc-3

some help or solutins?

regards

macc

PaulSonny · #**110** 04-20-2008, 01:02 AM

Quote:

Originally Posted by PoetJA-1975

Thanx so much PAULSONNY for this HelpCenter modification - Once it becomes stable it will be a winner no doubt! As others have stated - this has been very much need for a while! I certainly look forward to a gold version and will like to say thank you so much for you hard work and thanx to those who are beta testing to make this the best modification introduced on vB.org since the NoSpam! and/or Living Avatars modificaton!

Excellent work GUYS = Keep it up

Jacquii.

I agree with Jason, comments like these definately make it worth while and are very much appreciated. Thanks Jacquii.

Quote:

Originally Posted by macc

hello!

i just installed your hack...very useful and thanks!

have two problem ... can not delete ticket (seen not that possibility), and when will write new ticket comes in title some like that "<b>NOVI SADRZAJI LIBRA</b>" (in every new ticket) "novi sadrzaji libra" is name of one of my forums (threads)??

have vbulletin 3.7 rc-3

some help or solutins?

regards

macc

Sorry Macc, im afraid I dont understand. With regards to cannot delete a ticket, are you sure you have set the correct Usergroup Permissions?

With regards to the second problem, are you able to produce a screenshot so we can identify the problem?

Thanks, Paul.

macc · #**111** 04-20-2008, 01:08 AM

link to my page www.belaplay.com/vb/libar

you can come ... to my page ... i will give you admin premissions... no problem ..

reg

macc

edit: now guests have prem. to use help desk ... you can use bosss username and pass you can read on chat

have upload picture

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