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Originally Posted by Borgs8472
Just to chip in, I am firmly in the 'tell your members to get real...' camp on this issue.
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In which case, they go to another board. There are plenty about.
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The statement that 'most 3.0 hacks will eventually by ported' statement was frankly wrong. You have to sort out porting the major hacks before upgrading, not after.
This means service requests.
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That's what I've tried to do. But there are far too many that haven't been ported and clearly aren't going to be. Service requests are now pointless, they are either ignored, or else someone charges you, takes the money and clears off without doing anything.
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Originally Posted by HBRadio
I agree, vB doesn't provide a lot of hands-on support; they just treat you like you know a lot about their software, and I don't.. this is just my opinion.
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If you're referring to vBulletin official support on the vBulletin.com website or via the support ticket system, I couldn't disagree more. They are spot on. And there's plenty of user-to-user support there too.