vBGallery

[fedoraforum]

I'm a photopost customer too, been photopost customer since it was in perl, and have another license on php and also reviewpost, so dont talk to me about how great your support is at photopost, compare to brian's support at vbadvanced, yours is flat out at the bottom of the barrel.

When i asked for support about the vb templating integration at phtopost member forum, no answer for 2 months, come on michael (p) you got to be kidding me right

24/7 support, that's another new promise i hear

[MPDev]

I've always been under the impression that customers are not to expect support on weekends?

It sometimes depends on the customer - the rude offensive ones sometimes get served after everyone else.

We even have an 800 number for presales and sales calls.

Anyone remember Albinator? The problem with one person shops is that you may find yourself without support or even a product down the road. You may spend a little more, but you often get more in the process.

Fedora, I would say that your experience is not the norm and hardly represenative of the vast number of happy customers we serve. When you say "photopost member forum", I assume you are referring to PhotoPostDev.Com which is not a PhotoPost run website. Since I don't recall your name, its hard for me to say if you've been an active member or not.

Serving 20 customers is always easier than thousands. But we do try our best.

Happy Holidays!

[fedoraforum]

what do you mean rude? i only post questions once and never ask anything else, so are you implying i was rude?

all i post was, "I keep getting blanks on style integration (using vbulletin style), anyone know why?"

that is the only post i have, i never been rude, and no answer for a while so i give up and drop PP from my site, that's all to it. so dont start saying rude customer get serve last, that is not how business works, no matter what a customer said, they still your customer.

anywya i'm out, not worth it to argue for, hope PP will improve in term of support

I wish i could transfer my license and sell it to someone else like vb, but too bad, your license dont allow me to do so

[MPDev]

No, Fedora, I was talking to two people at once; I wasn't implying you were rude at all. It was a general response about Reg's posts, not yours. We have a very active support forum, if your question got missed, I apologize.

[SaN-DeeP]

Originally Posted by MPDev

Scott doesn't handle support - there is a support staff for that and to say the he "doesn't care about his customer" is flat out wrong. SaN-Deep should be able to attest to that as he's been active on the forums of late.

With PhotoPost you get 24/7 support by a staff of people - not one person. You also have a development staff dedicated to the continued development of a suite or products - in many cases you get what you pay for and in the case of PhotoPost, you get alot for your purchase.

I agree to comments on MpDev completely here
We bought photopost and i myself was very rude in beginning coz there were enough posts and guidelines on photpost forums, but i was lame that i did not search well to find a solution..
Morever, the support staff replied properly to my questions too, but since PP was altogether a new thing for me, it was quite confusing to learn the same without reading..

Now i am quite involved with Photopost, and found the same to be one of the Best PhotoGallery Software Script and am Very Happy with the decision i bought the same.

Morever, the new version of Photopost 4.8.5 (VbEnhanced VERsion is worth checking/testing) a live preview of same is available on www.photopostdev.com

which is going to be more superior to all the old versions and will integrate much better with Vbulletin.

Thanks to Photopost which added a charm to my forums

Regards,

[SaN-DeeP]

You can see an example of the new vB3 Enhanced version on PhotoPostDev.com

vB3 Enhanced
==========

. New vB3 Enhanced mode with templates that take advantage of vB3 features like collapse/expand and vB3 look-and-feel
. Auto support for CSS as file option
. Inclusion of the inc_photopost.php and inc_features.php scripts which will now be PhotoPost supported scripts. These scripts allow the integration of Featured Photos and your Gallery listing on your vB Main Index page. New features for these integration mods include: collapse/expand (with memory), improved integration/configuration (much easier to integrate/configure, uses new config-int.php file for common settings) and security (photos or galleries user doesn't have permission for will not be displayed).
. Text areas, including signatures, descriptions and comments use vB's own internal bb code converter (includes smilies)
. Quick Reply uses vB3 enhanced input text box and Comments page can optionally use WYSIWYG interface (Comments page can also use simple enhanced version, both included and configurable with switch)
. Redesigned header-inc.php to remove configuration items (moved into a config-int.php) and improve vB header integration

Other New Features

. All 4.8.2 fixes reported to date.
. SMF integration (now supporting 11 forums)
. Thumbnail/Gallery selectible dropdown for showgallery pages which allow for thumbnail only views
. Assigned albums appear only on Page 1 and appear with thumbnails and owner
. Configurable location of "templates" directory in the event you want to rename the directory to savegaurd your template work
. Redesigned Admin Options page which allows sections to be selected
. Two new Options sections for Cookies and Forum settings
. Integration of the "Show Albums" mod which provides an index of all albums; switch can be used to add link to Members Gallery (see this example link)
. All SQL files have been removed and are self contained in scripts
. CONFIG-INC.PHP has been redone to remove most options and move then into the database; leaving only the necessary items in the config-inc.php file.
. New thumbnail option - rounded (used on PhotoPostDev).
. Upload limit per day - set per usergroup, limits number of daily uploads
. Move/Delete options seperated - Admin Options now allow for specifying users can move or delete images individually. (Also, removed category change from Edit page if they cannot move an image).
. Post/Vote options have been seperated and can each be set within categories section.
. User ability to sort albums to control the order in which they are displayed.
. Integration with vb3 sessions login
. Scan DB improved to allow selection of specific categories for actions (or even all albums).
. New install to simplify the installation and integration process.
. Updated alternate gallery layout with thumbnail border support (used here)
. Added options when adding a new category which allow bypassing of edit properties or going stright to a new addition.
. Admin Log expanded to include moving/deleting images and deleting comments
. Preview section under photo now uses thumbnail template settings
. Improved actegory addition to inherit sorting order and voting options


What else would you need

[Regs]

My point was that people who post support requests on weekends or on Fridays are consistently told that either it was a weekend or it was a US holiday so they shouldn't expect support.

That is fair and understandable.

It is also, however, not a 24/7 policy.

Again, not a slag on the actual support given, just an observation on what is said in the actual support forums for photopost. If you create expections and do not meet them, it is only human nature that people are going to be "rude" when questioning where the support for their questions are on a weekend.

Cheers,

~Regs.

[MPDev]

Actually, what is often said is that response time may be slower on the weekends and bumping a thread posted a few hours before isn't going to change anything. The obvious difference is that during the day we have more eyes on the board and during the weekends only one at any given time who is monitoring support forums and emails.

It may be slower on the weekends, but we are still providing support.

[The Geek]

Originally Posted by MPDev

Actually, what is often said is that response time may be slower on the weekends and bumping a thread posted a few hours before isn't going to change anything. The obvious difference is that during the day we have more eyes on the board and during the weekends only one at any given time who is monitoring support forums and emails.

It may be slower on the weekends, but we are still providing support.

My personal opinion:

I own photopost and I have just bout vBadvanced gallery.
For vB3 integration you simply cannot beat Vba. Photopost is clunky to modify and integrate (up to the current release) and costs significantly more.

Why pay more for software when it does the same job, but not as slick?

Support can run hot and cold. My last post regarding a problem (was the photopost classifieds which I also own and think is great) I ended up posting twice. Still have no word form anyone and the last post was 10 days ago!

Anyway, I like you Mike, I think your products are pretty good, but they are not focused enough to stand up against scripts that are made strictly for vB. Thats why I say vB users should look for vB specific stuff first.

My hat goes off to the vBa guys... I have bought everything they have done and never once had a problem with it. In fact, it has always exceeded my expectations.

[Regs]

The obvious difference is that during the day we have more eyes on the board and during the weekends only one at any given time who is monitoring support forums and emails.

Fair enough, but previously in this thread you posted:

With PhotoPost you get 24/7 support by a staff of people - not one person.

It's a little misleading is all.

~Regs.