Go Back   vb.org Archive > vBulletin 4 Discussion > vB4 General Discussions
  #1  
Old 11-25-2016, 02:42 AM
creative-friend creative-friend is offline
 
Join Date: Feb 2009
Posts: 340
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default Email not sent to user

When i try to send email to users, all process complete and no error shown. But email not reach to users. I have done all setting according to this.
https://www.vbulletin.com/docs/html/troubleshoot_email

When I use "Email Diagnostics" to send email on my address, then email received by me.
But when I try to send email using the option of "send email to user", them email not sent.

What is the solution of this problem??
Reply With Quote
  #2  
Old 11-25-2016, 10:08 AM
Paul M's Avatar
Paul M Paul M is offline
 
Join Date: Sep 2004
Location: Nottingham, UK
Posts: 23,748
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

How do you know its not being sent ?

If it works for you, and you get no errors, that pretty much suggests they are being sent.
Reply With Quote
Благодарность от:
creative-friend
  #3  
Old 11-25-2016, 12:25 PM
creative-friend creative-friend is offline
 
Join Date: Feb 2009
Posts: 340
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

Quote:
Originally Posted by Paul M View Post
How do you know its not being sent ?

If it works for you, and you get no errors, that pretty much suggests they are being sent.
I checked my own email and ask to other active users about mail.
Reply With Quote
  #4  
Old 11-25-2016, 03:56 PM
Lynne's Avatar
Lynne Lynne is offline
 
Join Date: Sep 2004
Location: California/Idaho
Posts: 41,180
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

What is showing up in your server email logs - are the emails shown as being sent?
Reply With Quote
Благодарность от:
creative-friend
  #5  
Old 11-26-2016, 01:58 AM
creative-friend creative-friend is offline
 
Join Date: Feb 2009
Posts: 340
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

Quote:
Originally Posted by Lynne View Post
What is showing up in your server email logs - are the emails shown as being sent?
yes, logs also shown mail sent
Attachment 155503
Reply With Quote
  #6  
Old 11-26-2016, 04:48 PM
Lynne's Avatar
Lynne Lynne is offline
 
Join Date: Sep 2004
Location: California/Idaho
Posts: 41,180
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

If your server logs are showing the emails as being sent, then it is a problem on the other side. You should have the users check their Spam/Junk/Trash directory if they are not receiving it in their Inbox.
Reply With Quote
  #7  
Old 11-26-2016, 04:59 PM
creative-friend creative-friend is offline
 
Join Date: Feb 2009
Posts: 340
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

Quote:
Originally Posted by Lynne View Post
If your server logs are showing the emails as being sent, then it is a problem on the other side. You should have the users check their Spam/Junk/Trash directory if they are not receiving it in their Inbox.
I already checked. No email in spam/junk/trash directory
Reply With Quote
  #8  
Old 11-26-2016, 05:43 PM
Mark.B Mark.B is offline
Senior Member
 
Join Date: Feb 2004
Posts: 1,354
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

Quote:
Originally Posted by creative-friend View Post
I already checked. No email in spam/junk/trash directory
Then the user needs to contact their mail provider. They may need to have your domain whitelisted.
Reply With Quote
  #9  
Old 11-26-2016, 05:45 PM
creative-friend creative-friend is offline
 
Join Date: Feb 2009
Posts: 340
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

one more thing, email of forget password and Quote/PM notification sent.
Only email send by admin and email of successful registration not sent.

--------------- Added [DATE]1480190086[/DATE] at [TIME]1480190086[/TIME] ---------------

Quote:
Originally Posted by Mark.B View Post
Then the user needs to contact their mail provider. They may need to have your domain whitelisted.
mostly mail providers are yahoo, google, microsoft etc and email of forget password and Quote/PM notification sent
Reply With Quote
  #10  
Old 11-26-2016, 11:32 PM
Paul M's Avatar
Paul M Paul M is offline
 
Join Date: Sep 2004
Location: Nottingham, UK
Posts: 23,748
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

Your mail servers IP is probably on a blacklist, meaning people like google and ms reject the e-mails.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:01 AM.


Powered by vBulletin® Version 3.8.12 by vBS
Copyright ©2000 - 2024, vBulletin Solutions Inc.
X vBulletin 3.8.12 by vBS Debug Information
  • Page Generation 0.05072 seconds
  • Memory Usage 2,268KB
  • Queries Executed 14 (?)
More Information
Template Usage:
  • (1)SHOWTHREAD
  • (1)ad_footer_end
  • (1)ad_footer_start
  • (1)ad_header_end
  • (1)ad_header_logo
  • (1)ad_navbar_below
  • (1)ad_showthread_beforeqr
  • (1)ad_showthread_firstpost
  • (1)ad_showthread_firstpost_sig
  • (1)ad_showthread_firstpost_start
  • (5)bbcode_quote
  • (1)footer
  • (1)forumjump
  • (1)forumrules
  • (1)gobutton
  • (1)header
  • (1)headinclude
  • (1)navbar
  • (3)navbar_link
  • (120)option
  • (10)post_thanks_box
  • (2)post_thanks_box_bit
  • (10)post_thanks_button
  • (1)post_thanks_javascript
  • (1)post_thanks_navbar_search
  • (2)post_thanks_postbit
  • (10)post_thanks_postbit_info
  • (10)postbit
  • (10)postbit_onlinestatus
  • (10)postbit_wrapper
  • (1)spacer_close
  • (1)spacer_open
  • (1)tagbit_wrapper 

Phrase Groups Available:
  • global
  • inlinemod
  • postbit
  • posting
  • reputationlevel
  • showthread
Included Files:
  • ./showthread.php
  • ./global.php
  • ./includes/init.php
  • ./includes/class_core.php
  • ./includes/config.php
  • ./includes/functions.php
  • ./includes/class_hook.php
  • ./includes/modsystem_functions.php
  • ./includes/functions_bigthree.php
  • ./includes/class_postbit.php
  • ./includes/class_bbcode.php
  • ./includes/functions_reputation.php
  • ./includes/functions_post_thanks.php 

Hooks Called:
  • init_startup
  • init_startup_session_setup_start
  • init_startup_session_setup_complete
  • cache_permissions
  • fetch_postinfo_query
  • fetch_postinfo
  • fetch_threadinfo_query
  • fetch_threadinfo
  • fetch_foruminfo
  • style_fetch
  • cache_templates
  • global_start
  • parse_templates
  • global_setup_complete
  • showthread_start
  • showthread_getinfo
  • forumjump
  • showthread_post_start
  • showthread_query_postids
  • showthread_query
  • bbcode_fetch_tags
  • bbcode_create
  • showthread_postbit_create
  • postbit_factory
  • postbit_display_start
  • post_thanks_function_post_thanks_off_start
  • post_thanks_function_post_thanks_off_end
  • post_thanks_function_fetch_thanks_start
  • fetch_musername
  • post_thanks_function_fetch_thanks_end
  • post_thanks_function_thanked_already_start
  • post_thanks_function_thanked_already_end
  • postbit_imicons
  • bbcode_parse_start
  • bbcode_parse_complete_precache
  • bbcode_parse_complete
  • postbit_display_complete
  • post_thanks_function_can_thank_this_post_start
  • post_thanks_function_fetch_thanks_bit_start
  • post_thanks_function_show_thanks_date_start
  • post_thanks_function_show_thanks_date_end
  • post_thanks_function_fetch_thanks_bit_end
  • post_thanks_function_fetch_post_thanks_template_start
  • post_thanks_function_fetch_post_thanks_template_end
  • tag_fetchbit_complete
  • forumrules
  • navbits
  • navbits_complete
  • showthread_complete