How good or bad is vB on support?

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How good or bad is vB on support?

08-29-2011, 11:56 AM

borbole

Join Date: Jan 2010

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Quote:

Originally Posted by SweDev

Hi
I'm just about to buy vB 4.x Publ.+Mob. suite, but first I wonder how good or bad they are on supporting their customers? Or maybe I totally have to rely on this forum for help?

I've seen discussion-examples where customers bought the mobile site and first got offered one price ($99) and when charged actually got charged $199 instead, but no one from vB even seems to be addressing this issue...

But on the other hand vB claims to have very rapid support and has a large customer base...

Please advice - thanks!

From what I have seen the support is very good at both vb forums.

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