Response Time

[kh99]

Yeah, I think that's your problem - if radded is blank you shouldn't be including it in the average, right? You're subtracting the start time from 0 and ending up with a huge negative number. I think you need something like:

PHP Code:

if ($rep > 0)
{
            $seconds += ($rep - $tick); 
            $i++; 
} 


[Mythotical]

Another test, I changed $rep - $tick back to normal and got this:

tid=3 tadded=1265085047 radded=1265085108 seconds=61 i=1
tid=2 tadded=1265002705 radded=1265084927 seconds=82283 i=2
tid=1 tadded=1264641238 radded=1264641238 seconds=82283 i=3
7:37

Good point, I will add that and test.

--------------- Added [DATE]1265081713[/DATE] at [TIME]1265081713[/TIME] ---------------

Do I need this at all?

PHP Code:

     if($i>0) 
     { 
        $avg = $seconds / $i; 
     } 
  } else { 
     $avg = 0; 
  } 


[kh99]

Originally Posted by Steve M

Do I need this at all?

Well that first part keeps you from dividing by 0 if there are no replies. The last part I guess just sets it to 0 if there are no tickets (or there's a database error or something).

[Mythotical]

Ah ok, overall then it is working, showing a high reply time but I assume that is due to the amount of tickets and the replies that are there since it is a testing enviroment.

[kh99]

yeah, you can see the debug output and you can actually do the math yourself. you have 3 tickets with reply times 61 seconds, about 22 hours, 0 seconds, so the average should be around 7 hours.

[Mythotical]

Yeah, pain pills kinda slows down my math skills. LOL

Its all good now, I have it giving an average for last 30 tickets and an average for a single ticket.

Thanks for all the help.