Themes that are showing "supported" but aren't

[Digital Jedi]

I'm only going by what I've seen over the last few years here, but vB.org has always left the "Support" response time up to the authors. That status simply means they're willing to help if they can. Not that they will get back to you in a timely manner, or if they feel your overlooking the answer already in the thread or documentation. Also, most authors will ignore anyone who hasn't clicked Installed.