Signature editing problem

[ski diva]

Users in my forum have permission to have/change signatures. But one of my users reported having some difficulty with this. She's trying to edit her signature, but can't seem to get it to save. I went into the control panel myself to handle it from there and couldn't get it to change, either. I can eliminate the old signature, but can't save the new one. Anyone have any insight on this?

By the way, all signatures for everyone are visible. And I'm using 3.8.2.

[Lynne]

Are you getting an error? Is she in any secondary groups? Have you looked in the error_logs to see if anything is in there (if you don't know where they are, ask your host).

[ski diva]

No, she's not in any secondary groups. And I'm not getting any error message. When I try to save in the ACP, all I get is a blank blue page instead of the usual "Saved Page Successfully." It's really odd.

--------------- Added [DATE]1249161517[/DATE] at [TIME]1249161517[/TIME] ---------------

Actually, I just checked in the error log, and these are the last two errors that are appearing. I'm not sure if either or both are relating to this problem:

2009-08-01 16:11:20.139 [INFO] [24.21.108.137:4994-3#APVH_XXXXX.com] File not found [/home/XXXX/public_html/404.shtml]
2009-08-01 16:11:20.139 [INFO] [24.21.108.137:4994-3#APVH_XXXX.com] File not found [/home/tXXXX/public_html/forums/images/mf/gradients/gradient_bar.gif]

I don't know what any of it means, though.

[Lynne]

I don't think those errors are related to this.

Can you put *anything* in the signature and save it? Or is it just putting specific contents in the signature which causes the problem?

[ski diva]

Nope, I can't put anything in there and save it.

[Lynne]

Can you change anything in their profile? It sounds like it may be an issue with something else related to their user information.

[ski diva]

I can change other profile info. Just as an experiment, I tried changing my signature, and I can't save that, either! So it sounds lie it's just something related to signatures -- nothing else!

Any ideas?

[Lynne]

Hmmmm. Try disabling your modifications/plugins and see if you still have this problem.
Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

PHP Code:

define('DISABLE_HOOKS', true); 


Don't forget that for vbseo, disabling the modification means to also get rid of anything extra you added to your htaccess file.

[ski diva]

Well, what do you know -- I went through and disabled each of my plug-ins, one at a time, and when I disabled AME-Automatic Media Embedder 2.5.4, I could save the signature!

Anyone else have this problem?

[Lynne]

You might want to post in the modification thread and see if anyone else has had the problem and has a solution. (You might want to read the thread first to see if this has already been brought up.)