Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Danial_Faster]

you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.


I want active helpcenter for all members what i do?

[myrhoto]

Originally Posted by Danial_Faster

you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.


I want active helpcenter for all members what i do?

Go to UserGroup Permissions, pick the user group you want to use this, scroll all the way to the bottom and make sure they can see the ticket system, can make new tickets, can edit their tickets etc.

[Mrdby]

Originally Posted by Mrdby

Version: 1.01 THIS IS STILL 1.00

anybody?

[Twilkey]

Originally Posted by Mrdby

anybody?

The version numbers wernt changed. If you want to update the numbers, then download these files and replace the ones on your server.

[m7shsh]

thanks i install it

this is demo

http://www.m7shsh.com/vb/helpcenter.php

[Twilkey]

Originally Posted by m7shsh

thanks i install it

this is demo

http://www.m7shsh.com/vb/helpcenter.php

Did you translate it. If so and you would like use to allow your translation in the mod, post on paulsonny.com.

[ishare]

Thanks a lot for this great work...

Is it possible to make the tickets view by all members ?

For example when a member asked a question, (if its public) then all members will be able to see this question. And they will be able to reply the question so it will make the mods job easier. Is it possible ?

Because even i did a public question via helpcenter, members still can not see the thread. Just the administrator usergroup...

[AidoStyles]

Probably a random question, but how would I go about changing the name of helpcenter.php? I'd like to change it to something like project.php or something. Is this at all possible and if so, what would I need to edit?

[Twilkey]

Originally Posted by AidoStyles

Probably a random question, but how would I go about changing the name of helpcenter.php? I'd like to change it to something like project.php or something. Is this at all possible and if so, what would I need to edit?

helpcenter.php is used in alot of the script and templates. In order to change the name of the file, and it still work, you would need to change all helpcenter.phps in the mod.

[PHILLYFAN]

can someone tell me where to upload the navbar php file to. It says in the plugin, but i do not see this folder unless its names something else. ANYONE?