Site5 - NO SHOUTBOX

I have been using the Zero Tolerance Flat File Shout Box. (not the Ajax).
Site 5 has shut it down and locked me out of the file vbshout.php so I can not add it or install it. If you are planning on using FlashChat or a ShoutBox on your site do NOT use Site5.com

If any of you know of a place for 100 % certain that will allow this please let me know.

This is correspondences with them.

Subjuect - SHOUTBOX NOT WORKING

Below is a copy of what I just sent to the company (Site5.com) that hosts our site. I am waiting for a reply.

Apparently you guys disabled the shout box cause i just spent 2 hours trying to fix xml product and reading all over the forum from the product designer where it is designed. Apparently you guys did this without even the decent common courtesy of sending me an email and saving me the two hours of my time attempting fix the problem.
The account I purchased had unlimited bandwidth and unlimited databases, (creations).

1. Will you please explain EXACTLY to me why you felt my shout box was a problem for your server so I can pre-qualify my shopping for new host?


2. Again, why not just have not dropped me an email asking me to turn it off?


3. Why not the common courtesy of a notification that you did it so I did not stress myself trying to find problem and waste two hours attempting to fix what I thought locked up?

This type of procedure is just plain rude.

I sure can understand that you ALL may heve decided that YOU don't want it on your server. But not to treat me with some respect and courtisy is just unnaceptable for any professional doing business with me.

Gordon Cohen


==================

Hi,

Shoutbox is a violation of our TOS.
--
Robert Bush
System Administrator
Site5 Internet Solutions, Inc.
http://www.site5.com

===============
Sir,
And this answer is the most information that you seem is appropriate to email me in answer to 3 questions?

What exactly did it do to your server so I know what to tell the place I will be swapping to BEFORE I choose them? To many calls to a database? To much bandwidth over my unlimited? Please explain. I just asked that, to explain. Can you take a full moment and do that?

Also I asked two other questions. Is this all a customer is to you? Blow them off rather than some courtesy?

Regards,
Sys Adimin
Gordon

================
Hi,


The shoutbox can cause load issues due to the way it is coded and used which is why they are disabled and against our Terms of Service. Most hosting companies will disable them as they do cause issues with server load when they are used.


If you have any further questions please feel free to let us know.


Best regards,
-
Adam Morton
System Administrator
Site5 Internet Solutions, Inc.
http://www.site5.com

[UltimateOreo!]

If he payed for it he should get it, and by the way he explained it, he payed for it.

[Dream]

You could use a chatbox or shoutbox that doesn't refresh every 10 seconds, like mine or the MGC one.

that or get a cheap dedicated at exportal.pl