"View New Posts" Error

[disquiet]

Hi all...

First of all, I don't know if this is the correct place for this, so mods feel free to move it as you see fit...

Anyways...

There have been a few instances where there have been some issues with the "View New Posts" link in my board... You know the one, which calls for the getnew query...

Anyways, apparently, sometimes some users will come to the board and there will be new posts displayed...eg...There have been X new threads and X new posts since your last visit...Yet when they click the "View New Posts", the search results say that there have been no new posts, even though there have been! This has happened alot especially for one member, and as he is visually impaired it is very difficult and tedious for him to peruse the board forum by forum to find new posts, as sometimes there can be a fair number of them...

Now, as far as I know, the users do have cookies enabled, and are using valid cookies to browse the boards...I have my cookies set to 1800 seconds, which should be plenty...

I just don't understand why it is doing what it is doing...Does anybody know what the problem could be, and perhaps have any fixes or ideas? I am running a fairly highly modded/hacked version 2.2.6...(yes, I know I should upgrade, I have the files, I just don't have the time...)...I don't know if the version has anything to do with it, but just in case...

I also didn't know if the fact that it is modded or not would determine whether I should post this here or over @VB.com, so I am going to post in both...

Thanks in advance for anything you can do...